Category Archives: Blog

May
22

New Samsung Enterprise Edition devices

Samsung recently announced new additions to their Enterprise Edition line-up. Besides the Note 9, the affordable Galaxy A8, and the higher-end S10 and S10e, it will soon also include the XCover 4S. Other Enterprise edition devices will follow soon this year. Now, why should you choose a Samsung Enterprise edition phone?

The benefits of a Samsung Enterprise device

Samsung developed the Enterprise edition especially for the corporate market and made sure the all-in Enterprise package has everything a company needs. This includes the latest Samsung devices, Knox enterprise software and ongoing tech support. The Enterprise Edition devices bundle gives you efficiency and savings and helps you easily set up an enterprise mobile ecosystem.

This unique offering comes with:


Versatile devices (both high-end and low-end) for all types of businesses, to keep your team connected and productive.
✓ The devices have a market availability of 2 years
✓ 4 years of security and firmware updates, to keep your private data and company data safe
✓ 4 years of E-FOTA on MDM, so you can easily enroll firmware to all the devices
✓ 4 years of Knox Configure, to secure and manage your devices easily

   

Come to Mobility Matters in Rotterdam if you want to know more about the Samsung Enterprise devices (Samsung is one of our main partners!), or contact our sales team by sending an e-mail to info@mob.co

May
22

When will you start protecting your private data?

Do you have a security app on your smartphone or tablet? No? Then you should definitely keep on reading! Most mobile users do not think their device needs to be protected because they believe they’re careful when downloading apps or clicking on links. But no matter how hard you try, it is simply impossible to protect your data from hackers without the proper protection. And we will show you why.

Why mobile security is so important

Research from our mobile security partner Lookout shows that 56% of mobile phone users have clicked on a phishing link. This means that more than half of the people reading this article have been a phishing victim in the past year. If you are one of those unfortunate clickers, your microphone could be turned on right now, there could be someone going through your texts and photos or even your “secured” bank information.

Then there’s also the WhatsApp hack: it was recently announced that spyware was installed within WhatsApp. This meant that hackers were able to access the phones of people using WhatsApp, including calls, texts, contacts, camera and microphone of the WhatsApp users. The vulnerability illustrates a new way of attacks that easily escape the App Store gatekeepers, as it is installed after the app is activated on the victim’s device.

The misconception about security apps

People often hesitate to use a security app because they fear it will invade the employee’s privacy by monitoring its mobile behavior. Not true, these security apps are designed to monitor cyberattacks and to safeguard the data stored on your phone.

Secure all your data: private and professional

Your smartphone contains your professional and private life: it is your bank, diary, camera, GPS, calendar, communication & work tool,… all in one. It demands proper protection!

Implementing the right security tools within your organization will benefit all employees as it will secure all data, including their private data. Everybody benefits from a better mobile security; it requires awareness around the threats and communication around the actual measures that are taken (or can be taken). The higher the adoption rate, the better secured your company is, the better your private data is.

Want to know more about our mobile security solutions? Join us in Rotterdam or send an e-mail to info@mob.co and let us help you protect your company as well as your personal data.

May
22

How to get your workforce on the mobile train

So you want to make your employees more “mobile”? Good idea. You probably realize this is more than buying a smartphone from the local dealer. But have you considered what your users think about mobile devices? Their thoughts and feelings go hand in hand with a successful adoption journey, and ignoring their basic needs can lead to under-utilized company investments. Let’s give you some inspiration.

The device

A uniform pool with all devices on the same platform is easy to deploy and support, but isn’t always desired by users. A list of devices to choose from, on the other hand, gives more freedom and power to users. We already wrote about this web shop-like experience in a previous blog.

If the company provides the hardware instead of a Bring Your Own Device approach, then that’s your “first impression moment”. Best advice: make it exciting, regardless if you define just one or several options. Nobody wants last year’s leftovers when this year’s model is the talk of the town. A wow-effect which leads to a substantial part of the entire on-boarding.

That brings us to non-work-related usage. Smartphones and tablets are part of our day to day lives, in and out of the office, so people will also use it in their private time. Therefore, it should be capable to serve private needs, just like company cars: parents amongst us will probably not be happy with a company car that is not able to take your children’s stroller in the trunk. Most users will consider it as their own device and people will take care of the devices as if it were their own, which saves on repair bills.

The enrollment process

The best manual is one that is never used, so the process should be intuitive and dummy proof, from splash screen to home screen. Zero-touch enrolments, where the device gets its configuration over the air without being touched by the IT team, are gaining popularity. And for good reason: the user gets a proper out of the box experience, will appreciate the fact that their new device is really new, and IT doesn’t need to waste time (and money) setting up devices one by one.

Make the workflow as simple as possible: limit the times the user needs to provide his credentials to… one. The reason is simple: it just feels weird providing credentials multiple times, it’s a hundred times worse than the annoyance of a 2nd factor. Entering a variable code feels secure and is usually accepted by the user, entering the same credentials again without a proper reason just feels useless.

Consider which apps you want to push to the users during enrolment, and which you want to offer in the corporate store. Your corporate email and messaging app should be installed and enforced, while an app to edit presentations will not be the daily work tool of your field engineers.

The user benefits

Mobile platforms are the best in class regarding user experience for many years now and will keep that position during the coming decade. But the experience on a mobile device isn’t only about using apps. The way it integrates into your company systems is key for user adoption. Users should feel a gain in time and efficiency, with as little compromises as possible. It doesn’t make any sense to complicate the basic tasks users are executing every day, but it makes sense to provide extra features to help the user. Entering in a virtual conference room with one click instead of the hassle of a dial-in a phone number with corresponding conference bridge number is one of the classic quick wins for every user. Calendar and contact integrations deserve your attention, as they are intensely used by office workers. Today many companies are not mastering shared calendars and meeting room bookings on mobile devices, let alone the ease of calling a contact stored in your CRM with one click or swipe.


So in a nutshell:
• Give your users the latest model of their favorite brand that they can also use for private purposes
• Choose an MDM platform with zero-touch enrolment and an easy workflow
• Remember to only push corporate apps that are essential, and offer the other apps in the company’s app store
• Always keep the user benefits in mind, especially in terms of time and efficiency


As you see, the benefits of the mobile workplace are numerous and should definitely be a top priority for every company! Want to know more about enterprise mobility? Come to the Mobility Matters Conference or contact our sales team on info@mob.co.

Apr
25

Is the future foldable? Our thoughts unfolded

Samsung Galaxy Fold

Think back at the year 1994… The movie ‘Pulp Fiction’ was released and Uma Thurman became a world superstar, Nelson Mandela became South Africa’s first black president and the internet got real with the start of both Yahoo and Amazon.

Nice to know, but that’s not why you’re reading this blog post, is it? 1994 is also the official birth year of the smartphone as we know it…

The rise and fall of the first smartphone

The Simon Personal Communicator, created by IBM, saw the light in 1994: a monochrome LCD Touch Screen measuring 4.5 by 1.4 inches and a battery life of… one hour. This device allowed you to make and receive phone calls, send and receive faxes and emails and check your contacts and calendars. With only 50k units sold ($1.100, anyone…?), Simon lived fast and died young.

Tech geeks had to wait until 2007 to get their hands on a new smartphone. Apple reinvented the phone and launched the iPhone 1. We all know what happened next: smartphones got bigger, faster and better. The latest trends in the smartphone business? 5G-smartphones, in-screen fingerprint scanners and… foldable phones.

Huawei Mate X

The manufacturers’ race

ZTE launched a foldable phone late 2017 but in the past few months, we’ve seen an avalanche of foldables being announced: Samsung announced the Galaxy Fold, Huawei showed off its Mate X-model. Other manufacturers like Motorola, LG, Xiami Oppo and Vivo also entered the foldable phone market.

Apple’s patents and Google’s announcement about optimizing Android for foldable phones suggest that the market is ready for foldable phones, and the major phone brands aren’t taking a backseat. Every manufacturer is promoting foldable phones as the next evolution in computing devices, but are they really? And more importantly: are they a solution to an actual problem?

Our thoughts unfolded

Being early adopters, some of you will probably be considered as test animals for the manufacturers. All of us want bigger screens but at the same time, we don’t want to log around a huge device. Are you willing to throw out your tablet as a secondary platform and use your, battery draining, foldable as the primary product? Expectations are that we will be overwhelmed by new features over the coming years by manufacturers to see what actually sticks and we can only applaud that. Coming from an era where you had to press ‘7’ three times just to type the letter ‘R’, innovation has never disappointed.

But will the foldable replace your laptop? Yes, but no. The foldable will certainly not replace the 27” widescreen in your office, but you will be able to connect your cool foldable to your monitor to expand the smart-foldable-experience to an entire desktop. Samsung calls this ‘DeX’ and this is already available on non-foldable phones without any extra accessories, you just need a simple USB-C cable.

Will the foldable replace your tablet computer? Yes, but no. We can’t figure out what the ideal screen size is for a tablet, and neither can the manufacturers. So chances are slim the foldable will match your favorite tablet size, but who knows.

So will a foldable phone be useful to you? Probably not in the same way you needed a smartphone in 2007. Smartphones can do much more now than in the early days. But a foldable won’t offer new ways of communication which are not offered on flat phones. You’ll probably want to buy one because it’s cool. By all means, go ahead! Let’s give it a shot and see what the future brings. We all got used to previous innovations, so why not welcome this one?

 
Apr
25

The asset management tool that is changing companies

Large companies have an impressive and growing fleet of employee devices and assets: laptops, smartphones, smartwatches and tablets. But all of these assets require attention: from employee demand, delivery, repair up to end-of-life replacement. Luckily, there is a new tool on the market allowing you to streamline your asset management with minimal effort and maximum automation.

What is this new tool?

The Employee Service Portal (in short: ESP ) is built by the mobco team, based on suggestions and feedback from our clients. The portal covers the entire life cycle of the employee devices: from device selection, request, approval and delivery, up to repair and self-service actions.

Power to the employee!

Every employee has his own device preferences: some want Apple while others prefer Samsung, some want bigger storage while others prefer a better camera. With the Employee Service Portal, the freedom of choice lies with the end-user.

The ESP offers a webshop-like experience where employees can request a repair or choose a new device. The portal also includes a clear overview of work devices, including repair or order statuses. This means no more e-mails from employees asking when their tablet will be back from repair!

Improvements and integrations for the IT department

We built the ESP tool with the concerns and requests of the IT departments in our minds. Asset management is a very time-consuming activity, and this is largely due to the increase in mobile devices. And let that be our core business!

We have eliminated those extra efforts through smart integration and maximum automation with Unified Endpoint Management systems (formerly known as Mobile Device Management). The platform is constantly updated with information gathered from the company’s Active Directory and mobile management platform, and also by mobco on new hardware deliveries and repairs. This means that the IT department has a clear overview of all assets in the company and can keep a detailed record of all hardware movements and (spare) stock level.

Why companies love the tool

ESP does not only offer advantages for employees and IT departments, but the portal is also a huge improvement for employers.

It lowers the operational burden and administrative overhead because of its smart integrations with other platforms. This includes a fully automated order and repair flow, including pick-up and delivery! The secured platform also brings a significant increase in efficiency for all employees and the IT department.

Convinced? Contact our sales department (info@mob.co) for a quick chat or a demo and discover how ESP can be implemented in your company.

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Sep
13

5 things to know about the new iPhone range

A new iOS, new iPhones, new features, a shortlist of things to know about the new range of iPhones:

1. The new iPhone range presented in the “S” years boost the specifications. This year, the screen is boosted as well to an unprecedented size with the iPhone Xs Max, introducing a diagonal of 6,5”. The Apple Watch series 4 is not only thinner, it’s a serious fitness and health tracking device.

2. The new A12 Bionic chip is more powerful and saves energy thanks to its all new 7 nm design. It handles 5 trillion operations per second, that’s blazing fast. It allows a mind blowing gaming experience, but also a much better access security system with faster and more secure FaceID.

During the product presentation a basket player was tracked by the onboard camera of an iPhone XS, analysed in real-time without the use of sensors. The app detected the scene, the player, the ball, the trajectory and even kept scores and analytics. Imagine what these type of apps could do to manufacturing, field engineer, construction, …

3. NFC support for iPhone has not been improved, but is more open for developers. Also here we see a nice potential for business use. The users are no longer required to open the specific app, but just wake their phone while reading the tag.

When talking about connectivity, the dual SIM option looks like the biggest news. Aside a specific version carrying 2 physical sims on the largest iPhone Xs Max, the second SIM is in the eSIM format promoted by Apple throughout the world. Although the feature will not be available at launch, it will provide a future cost saving while roaming and beyond. Since two plans can be combined on a single device, and with the flexibility of the eSIM technology (it doesn’t require a physical SIM, so the complete transaction can be handled online), it allows you to keep your traditional phone number on one SIM while using the other for the most cost efficient data plan.

4. The iPhone 6S is from now on the most cost effective iPhone in the range. The iPhone 6 and SE are no longer appearing on the production listing, this means only limited quantities are available while stock lasts.

For your information the line-up of the iPhone range (each device comes in different memory configuration, only lowest presented here), pricing excluding VAT:

 
iPhone XS Max 64GB 1040,50 EUR Pre-order
iPhone XS 64GB 957,85 EUR Pre-order
iPhone XR 64GB 709,92 EUR Pre-order
iPhone X 64GB 850,41 EUR Available 64 and 256
iPhone 8 PLUS 64GB 660,33 EUR Available
iPhone 8 64GB 569,42 EUR Available
iPhone 7 PLUS 32GB 544,63 EUR Available
iPhone 7 32GB 437,19 EUR Available
iPhone 6S PLUS  32GB 434,71 EUR Available only at mobco for enterprise projects
iPhone 6S 32GB 336,36 EUR Available only at mobco for enterprise projects
 

5. And this, you can now take the iPhone XS to 1.5 meter depth in your pool (was previously 1 meter) for 30 minutes. That’s IP68 for the connaisseurs.

Download the full comparison including the mail iPhone features per model, an overview from SE to Xs! >

Sep
08

Why mobile complicates IT

With mobile devices, we carry around powerful and connected computers. We use the device for fun, social media and business without even wondering how the data finally arrives on the device.

It’s coming over the air…

We want access to business data no matter the network we are connected to. That means we need to ensure business data travels securely over public networks, preferably encrypted and invisible to the competitor. The firewall and VPN technology used to protect access to the data center ensures only the right people, devices and apps gain access. A strict control on multiple layers provides the best security, but also increases complexity.

It’s also coming from the cloud…

Most public business apps come with a cloud component. If business processes rely on the availability of the cloud, it needs to be included in your monitoring system. Not impossible, but what is it exactly you’re measuring? The availability of the infrastructure or the functionality of the service you’re using for your business.

It’s changing fast…

Imagine you’re trying to solve a 1000 piece jigsaw puzzle and every 10 minutes someone mixes up all the pieces. That’s about the feeling an IT administrator has when dealing with cloud, on-premise, mobile device, public apps, … everything changes constantly.

With the arrival of mobile we experienced a revolution in support calls: people call less to ask how things actually work, if they don’t understand an app it’s now called “a bad app”, people now call to report infrastructure issues.

That’s why we developed a service to measure the total mobile user experience, so we understand what the employee gets. So we can detect failures faster and fix these quicker!

Read more on our mobile monitoring service > !

Apr
28

Dedicated to work, Seris and mobco on Kanaal Z

Seris, expert in guarding and security solutions, is a mobco customer and has made a deliberate choice for a specific configuration to turn standard smartphones into task devices. The rationale are clear, when apps are critical for the business and the safety of the employee, the solution needs to work all the time.

mobco implemented a solution that allows zero-touch roll-out and full remote control over the device configuration and apps. An impressive improvement in service quality and better communication cost control resulted from the project.

Devices dedicated to work, check the video below on the successful collaboration of Seris and mobco. Thank you Erik Van Dam, ICT coordinator SERIS and Danny Vandormael, CEO of Seris!

To learn why you need a specific configuration for work, please check our whitepaper >

 

For more information on office and specific configurations, you can also visit our dedicated work page >

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Apr
27

Erasmus Students in Android Masterclass 2018

We’re delighted to announce the first class young graduates of our Android Masterclass 2018 at Samsung!

We organise several Masterclasses on different deep dive topics, typically the IT staff of our customers attend these classes to sharpen their mobile expertise. As of now, we have set-up a separate track for Erasmus students!

The idea: allow IT students to taste the Enterprise side of mobile IT.

Thanks to Jochen of Samsung and Björn for the great support and congratulations to the first student graduates of our Android Masterclass 2018!

If you would like to attend one of our classes, check our extended calendar of the mobco academy or send your inquiry to info@mob.co

Apr
27

How you benefit from the Enterprise Mobility Expert Alliance

On April 17th, a sunny spring Tuesday in Zürich, the member CEOs of the Enterprise Mobility Expert Alliance (EMEA) are welcomed by Philipp Klomp, CEO of Nomasis (nomasis.ch) at their headquarters. It’s time for a strategy update of the largest community of mobile IT experts in Europe!

The success of the alliance has been proven over the past years and created a clear benefit for the member companies AND their clients. “Expertise sharing was the main focus for the technical teams and resulted in a better customer service with quicker response times,” says Martin Blattmann, responsible for engineering and support at Nomasis.

Building upon the clear technical expertise benefit, the EMEA members agreed to shift gears and expand their collaboration model with a coordinated product and service offering. “Now it’s time to take EMEA to the next level!” stated Markus Adolph, managing partner and founder of EBF (ebf.de), representing the largest member of EMEA.

The benefits for the EMEA customers:

  • the best possible customer experience with the quickest response times
  • the highest level of expertise in mobile IT
  • NEW: the broadest portfolio of products and services, on a European scale

Ronan Murphy, CEO of CWSI (cwsi.ie) “With the updated alliance strategy we have basically set the golden standard for mobile IT projects.” The services provided by the members of the alliance are converging towards a high standard, valid across Europe. EMEA provides a quality label for expert services in mobile IT!

On top of the software that is acquired from top vendors in Enterprise Mobility, the members have all invested in niche solutions complementing the readily available software. “We fix the issues we encounter in enterprise implementations that requires specific development,” says Ulrik Van Schepdael, CEO mobco (mob.co). With the new EMEA strategy, the enterprise grade software solutions are now available to all customers across Europe.

The next step for EMEA is to put even more of a focus on the customer experience. EMEA members provide the best quality service, unequaled expertise and the broadest product portfolio to truly support mobile business transformation.

More information on the alliance can be found at emea.mobi .

Contact us for more information!