Dedicated to work, Seris and mobco on Kanaal Z

Seris, expert in guarding and security solutions, is a mobco customer and has made a deliberate choice for a specific configuration to turn standard smartphones into task devices. The rationale are clear, when apps are critical for the business and the safety of the employee, the solution needs to work all the time.

mobco implemented a solution that allows zero-touch roll-out and full remote control over the device configuration and apps. An impressive improvement in service quality and better communication cost control resulted from the project.

Devices dedicated to work, check the video below on the successful collaboration of Seris and mobco.
Thank you Erik Van Dam, ICT coordinator SERIS and Danny Vandormael, CEO of Seris!

To learn why you need a specific configuration for work, please check our whitepaper >

 

For more information on office and specific configurations, you can also visit our dedicated work page >

Erasmus Students in Android Masterclass 2018

We’re delighted to announce the first class young graduates of our Android Masterclass 2018 at Samsung!

We organise several Masterclasses on different deep dive topics, typically the IT staff of our customers attend these classes to sharpen their mobile expertise. As of now, we have set-up a separate track for Erasmus students!

The idea: allow IT students to taste the Enterprise side of mobile IT.

Thanks to Jochen of Samsung and Björn for the great support and congratulations to the first student graduates of our Android Masterclass 2018!

If you would like to attend one of our classes, check our extended calendar of the mobco academy or send your inquiry to info@mob.co

How you benefit from the Enterprise Mobility Expert Alliance

On April 17th, a sunny spring Tuesday in Zürich, the member CEOs of the Enterprise Mobility Expert Alliance (EMEA) are welcomed by Philipp Klomp, CEO of Nomasis (nomasis.ch) at their headquarters. It’s time for a strategy update of the largest community of mobile IT experts in Europe!

The success of the alliance has been proven over the past years and created a clear benefit for the member companies AND their clients. “Expertise sharing was the main focus for the technical teams and resulted in a better customer service with quicker response times,” says Martin Blattmann, responsible for engineering and support at Nomasis.

Building upon the clear technical expertise benefit, the EMEA members agreed to shift gears and expand their collaboration model with a coordinated product and service offering.
“Now it’s time to take EMEA to the next level!” stated Markus Adolph, managing partner and founder of EBF (ebf.de), representing the largest member of EMEA.

The benefits for the EMEA customers:

  • the best possible customer experience with the quickest response times
  • the highest level of expertise in mobile IT
  • NEW: the broadest portfolio of products and services, on a European scale

Ronan Murphy, CEO of CWSI (cwsi.ie) “With the updated alliance strategy we have basically set the golden standard for mobile IT projects.”
The services provided by the members of the alliance are converging towards a high standard, valid across Europe. EMEA provides a quality label for expert services in mobile IT!

On top of the software that is acquired from top vendors in Enterprise Mobility, the members have all invested in niche solutions complementing the readily available software. “We fix the issues we encounter in enterprise implementations that requires specific development,” says Ulrik Van Schepdael, CEO mobco (mob.co). With the new EMEA strategy, the enterprise grade software solutions are now available to all customers across Europe.

The next step for EMEA is to put even more of a focus on the customer experience. EMEA members provide the best quality service, unequaled expertise and the broadest product portfolio to truly support mobile business transformation.

More information on the alliance can be found at emea.mobi .

Contact us for more information!

Erasmus Students in iOS Masterclass 2018

We’re delighted to announce the first young graduates of our iOS Masterclass 2018 at Apple!

We organise several Masterclasses on different deep dive topics, typically the IT staff of our customers attend these classes to sharpen their mobile expertise. As of now, we have set-up a separate track for Erasmus students!

The idea: allow IT students to taste the Enterprise side of mobile IT.

Thanks to .K of Apple and Björn for the great support and congratulations to the first student graduates of our iOS Masterclass 2018!

If you would like to attend one of our classes, check our extended calendar of the mobco academy or send your inquiry to info@mob.co

Warm greetings from the mobco team

When we think about mobile we often see the ‘extra’ benefit. Only recently we hear companies talking publicly about their mobile-only projects; meaning the employee will only have their mobile device for work and will no longer require a PC. An unstoppable evolution.

In developing countries there is no time for evolution, things need to change dramatically fast to ensure a true sustainable economy in which all contributors benefit. “Change” in the local Baoulé language of Côte d’Ivoire is “Katchilè” and also the name of Barry Callebaut’s mobile project to record data in the ‘field’, provide feedback, do payments, …

The Katchilé project enables the Forever Chocolate strategy of the world’s largest chocolate producing company; by 2025 they have set their ambitions to eradicate child labor in the supply chain, lift more than 500.000 cocoa farmers out of poverty, become carbon and forest positive and have 100% sustainable ingredients in all products.

Mobile is changing our planet fast and making it a better place to live in, for everybody.
Proud to be part of that change.

Warm greetings from the mobco team!

Starbucks WiFi is the new corporate Network

This blogpost is written based on the feedback gathered during our Roundtable event on September 27th, based on my notes and interpretation.

Gartner states that the default management platform for employee devices, from PC to smartphone, should be an Enterprise Mobility Management platform (aka MDM). The same firm states that the driver for business transformation is the digital workplace (Digital Workplace Summit London 2017). You can find an article on the conference here.

And since the digital workplace is mobile first, reason enough for us to organize a Roundtable with customers and subject matter experts. On September 27th we welcomed Mike Murray from Lookout and Apple experts to cover 2 important questions on this ongoing business transformation: is it secure and can how can it improve the way I work?

Mike started by describing the new normal: most employees just want connectivity and do not longer want to be linked to a physical location to gain access to work resources.
Hence the title of this post and the conclusion that the traditional network perimeter is disappearing.

Traditional protection mechanisms are failing hard today, traditional SPAM filters are doing a great job in preventing people from clicking on malicious links – because they block the message – but what if that message is passed to the user via a different channel, say Facebook or Twitter ?
Cybercriminals are ready for their next big business and are massively moving towards mobile to gain access to your private data, corporate data, passwords, … Already today we find malware on 47 out of 1000 android devices and 1 out of 1000 on iOS.
Downloading from official app stores is strongly recommended, as this seems to be the number one location to get ‘infected’.
But users are sometimes not always aware they will get infected, the example Mike gave where a parent gets a text message that his daughter was in a traffic accident and “click here to find out in which hospital she is” illustrates how advanced, persistent and “low“ these criminals act.

Android is clearly the most targeted platform, partly due to the fragmentation of the platform and the inherent lower security, but also because this is the dominant platform in those regions where cyber criminals are mostly active; China and Russia.
In that respect we are lucky we can learn from what’s going on and protect ourselves.

To start, a correct configuration of the mobile device taking advantage of all configuration settings in terms of security is mandatory. These first measures are no guarantee, but they will certainly rule out the most common issues in the public/hacking domain.

Moving to the second part of the Roundtable the discussion was more oriented towards business functionality and what new features iOS 11 brings.
But before diving into the new toolset that is made available to the entire iOS community, we need to check where we are in the ‘Mobile Journey’. Transforming a business takes time to  move from a physical location for work towards a digital workplace that responds to the A3 strategy (the project name chosen by UBS in London for Any time, Any place and Any device – their concrete objective for the digital workplace).
Most of the companies represented around the table are today only using a basic set of functionalities on the mobile device, only a limited set of more advanced apps.
It is clearly understood the employees want more, but the back-end systems are just not ready – yet.


A question we often get is how to transform a PC application to a mobile app.
In our mind we don’t think you should do that.
PC application are built in different era when software engineers were asked to put as much features as possible in one application, hence the menu, sub menu and right click options. These applications require training and are offering features of which only 20% are used.
Mobile apps are developed with the user experience in mind, require no training and are used for 100% of their features – since ideally there is only one, the app itself.


Many of the attendees are currently not investing in such applications that could redefine their business processes.
Not yet.
The mobile journey towards the digital workplace is a process that can take many years and where some parts of the business are faster than (more regulated) others. Facebook as an example: banned in the beginning and today absorbing large chunks of the consumer marketing budgets with active daily usage.
Aside the commercial interest there is also the employee who wants to use new tools and the risk of shadow IT when no adequate tooling is provided.

As a consensus we also concluded not all functions in a company require a mobile first approach ‘today’.
The form factor of their prime computing device for business is defined by their function and personality.
It is up to IT to provide the most rich menu card to these employees in terms of functionality and security.

With iOS 11 Apple is adapting the OS, the interface and apps to the business level.
The Dock is there when you need it, multiple windows are open to accommodate easy switching between apps, drag&drop allows easy content creation, … the number of new features that in some form or shape feel familiar are now available on the most powerful mobile platform.

iOS 11 in combination with the iPad Pro invites you to find new, easy, simple ways to do your job.

During the entire Roundtable we used the new Apple TV to present, wireless.
We know that’s not a new feature, but the magic can be found under the hood.
The Apple TV is automatically configured when it’s plugged in for the first time using, imagine what that means for business meeting rooms.
No IT interactions needed, from procurement to production.

Let us assist you in your mobile journey and contact us to learn more about our workshop business transformation and the digital workplace!

1 week in business with iOS 11

The iOS 11 version of Apple is fundamentally changing things for business. We’ve written white papers for IT, security and the business, but in this post, I would like to share with you the top 3 features after just one week of business use.

Getting non-DEP devices into your DEP portal

The ease of use the Device Enrollment Program brings is just great. Unboxing the Apple products has always been a nice experience, now this continues with the automatic enrolment in the enterprise services. Mail, intranet, apps … all installed automatically on your device without any hassle.

With iOS 11 a company can now enter ‘old’ or non-DEP devices it owns in the DEP portal.

This brings unification to the fleet and eliminates the ‘exception’ policy that is sometimes applied.

It only takes a cable to connect to the device and some configuration work. Let us know if you’re interested so we can share our Tech Note on how to do that!

Apple TV becomes the meeting room standard

Even when wireless charging is one of the new features of iPhone 8 and X, we don’t like cables in general, and certainly not on our table.

The Apple TV creates the perfect meeting companion with specifically developed apps for signage, white boarding and screen mirroring via Airplay. But it’s not feasible to go into every single meeting room to configure all that.

With the new release of tvOS you will also find the Apple TV in the DEP portal, that means a zero-touch deployment!

Unbox, plug in, meet, as simple as that.

Why install additional management software when you’re existing EMM can now manage your meeting rooms?

Let us know if you would like to experience this in your meeting room!

Share your screen with the helpdesk

Our support guys like Teamviewer, they use it to assist their fellow IT colleagues by sharing the screen, check the issues and fix them. Only, it didn’t work that way on iOS.

Now, with ReplayKit, this feature comes to iOS 11 and provides our support people with a view of the iOS device’s screen of the person calling.

It works cross all networks, doesn’t require VPN, just works!

Our engineers love it and it provides a better experience for the employee!

If you want to learn more about any of these topics, please contact our mobile experts!

mob.co

When we were looking to refresh our looks, we thought “less is more” and found the shortest domain ever for our company: mob.co

Upside: it’s very short, extremely short, making even the URL shortening services a bit jealous. So, our email addresses are also one of the shortest in the business, ab@mob.co, where “ab” is the acronym of the person you would to reach.How easy can it be to get in touch with us!

Downside: .co is not a Belgian domain and sometimes blacklisted.

Therefore we decided to run a test period of a few months where we use both domains, our traditional mobco.be and mob.co together.

If you encounter issues with our new domain, please let us know >

Work mode: off!

It was all over the press mid June in Flanders, there are just too many people with a burn-out. We might agree mobile devices are quite addictive and are not helping in the fight against this burden.

For most of us the smartphone is glued to our hand, and the constant news flow in social media, email
and other apps satisfies our curiosity all the time. Hence the problem, “all the time”.

At mobco we recognise we are partly responsible for creating this problem. We want to enable flexibility for your employees, so they can read email on the go, access documents etc.

But we need to help out those who feel they’re loosing control and just can’t resist reading business mail during the weekend. That’s why we have introduced the “Work Switch”. It’s simple and doesn’t need any training.

When you hit the switch on your smartphone, you will no longer receive business mail and you will not be able to access documents or intranet resources. Hitting the switch again will enable all connectivity, back to work! Contact us if you need more information on this feature! info@mobco.be