Category Archives: EMM

Sep
06

when mobile is business critical

Mobile in business, is business critical. But how to safeguard the quality of service you are offering your employees?

With this in mind, we’re more than proud to announce you the mobile monitoring service.

The first ever tool that allows you to measure the full employee mobile experience within an enterprise context. From device EMM registration, VPN, intranet web pages, native apps up to in-house apps.

We drive down the operational cost of managing a large fleet of devices by reducing the time to fix and improve overall availability.

The mobile monitoring service provides you a real time view on the performance of all business apps in one dashboard.

This innovative service was developed in collaboration with Quamotion and the mobco engineering team. It radically changes the way we monitor and measure the mobile user experience by turning the problem upside down. In a traditional monitoring set-up you need to consolidate and interpret information coming from all components used for the delivery of the mobile experience. We consider this close to impossible and see an increasing number of employees calling the helpdesk to report infrastructure issues.

By using software robots running custom scripts, based on the customer requirements, we can measure the employee mobile experience continuously. The feedback is analysed using our smart warning system that takes into account the importance of the test and its frequency.

Continue reading here, including access to the datasheet >.

 
Jul
30

The 2018 Gartner Unified Endpoint Management Magic Quadrant

Since the first ‘mobility’ Magic Quadrant (MQ) released by Gartner, we have seen different definitions, names and acronyms. Aside the strong consolidation in the sector and the changing name of the MQ, the core vendors remain the same, a demonstration how fast this mobile industry is evolving and how mobile is actually dominating IT; Mobile Device Management started out as a niche activity that was quickly rebranded to Enterprise Mobility Management. Today we talk about Unified Endpoint Management, it covers the management of multiple endpoint types in a single console, not necessarily mobile, and includes Windows 10 and macOS.

The full report can be downloaded from the Gartner website.

The way the different actors are positioned in the Magic Quadrant is based on their respective scores on two axes:

  • Completenes of vision, how visionary is the vendor or how likely will it have future success in this market. It’s not only scoring the innovation of the technology (highest weight in the scoring) but also the overall strategy covering sales, marketing, product, market understanding AND the business model.
  • Ability to execute, how well is the vendor meeting the customer expectations. What is the service quality, does the product or service meets the customer expectation, is the price/value relation acceptable. The scoring is based on actual customer interviews performed by Gartner.

When Gartner builds such an extensive report it takes a global view, that’s a good thing, but markets are different in EU, China and US and so are some of the vendors’ business models. In US most vendors tend to go direct to Enterprise customers, while EU is typically serviced through local partners.

On-premise implementations are compared with cloud only vendors. Without going into strategic debates, it’s just wrong to include both into the same overview. Clearly the control by the vendor over a cloud only offering is far bigger compared to on-premise installations. But on-premise provides the customer much more control over upgrades and data security, it’s a different product.

Given the continuously larger scope of technology included in the report, coming from mobile devices and now including any endpoint, there is an advantage for legacy big-portfolio vendors. The bigger the portfolio, the more (commercial or technical) products are bundled, the better. And that’s not necessarily to the benefit of the customer. The business world is not one-vendor, the most popular apps you run on your mobile devices are not owned by the manufacturer of your device, the same is true for business. In my opinion we should look for more niche technology aces with extremely powerful interfaces, rather than technology giants offering ‘everything’. In fact, and for the first time in the MQ’s history, one could question if it’s really the most outright on the scale that is the most innovative, it’s certainly offering the most complete portfolio but could – at the same time – be the most ‘closed’ offering that is just the opposite of future-proof.

In conclusion, we see vendors ‘drifting’ around in the leaders quadrant and the differences are in the details of feature implementation dictated by Apple, Google and Microsoft to manage their OS. There is no ‘bad’ management platform in the leaders quadrant. More interesting are the differences in types of implementation (on-premise or cloud or both), how open the platforms can interface with other systems, speed of implementation when new device API’s become available and how well you can get serviced by your local partner. Important aspects that are not represented in the MQ.

 
May
18

Mobileiron Live 2018 – Berlin

Time for a short recap of Mobileiron Live 2018!

Together with a delegation of our customers and our EMEA partners we spent two days (and nights) in Berlin to learn about the latest evolution in UEM. UEM? Well, Gartner decided it’s time to change the acronym again, moving from Mobile Device Management to Enterprise Mobility Management, we now talk about Unified Endpoint Management! (Gartner report on UEM coming out soon)

Making a summary of every presentation would be impossible, but let me highlight a few of the conference take-aways.

1. Cloud Authentication through Mobileiron Access

To better protect your cloud services such as Salesforce or Office 365, Access is providing extra security. Access is not replacing your current IDP (in most cases ADFS), it adds an extra layer of device check (just like Sentry does for your mobile mail), and there’s more… Authenticator is a new feature that allows you to have seamless 2-factor authentication on your mobile device to access cloud services – on any device. Logging in on your desktop can trigger a notification on your mobile to ensure it’s really you! And than there’s SSO! Single Sign On – a much appreciated feature by every employee is now extended to cloud services on mobile devices thanks to Access!

2. Android Enterprise is here to stay

With zero-touch deployment of Android devices and better support to secure ‘any’ app for business, Android is rapidly increasing its market share in enterprises. Google got the message and have launched several initiatives to provide enterprise features on a broad scale, not only linked to specific vendors or software. This basically means that the guidance we provided last year on Android app development is confirmed (native AppConfig methods are to be used). It doesn’t come as a surprise that with consumer market saturation, the enterprise business gains more attention.

3. We want apps, more apps!

With UEM we provide the business the perfect platform to rapidly deploy apps, secure content and improve productivity. But we also notice the business is not always aware of those possibilities and time to market is in many cases way too long. Call it our ‘mission’ for the next months to bring more business ideas on the table to inspire you. We have several off-the-shelve apps available, we can custom build apps, show partner apps and more. In the coming weeks we’ll be announcing new possibilities to move from “data+idea” to “mobile business with app” within a day…

4. macOS in business

macOS is growing fast and increased Q4 shipping with 10%! That’s a lot of new units, and a lot of those are going to the enterprise customers. Today we can manage a mac just like an iPad, it’s not only easy – but the good thing is that we know exactly how it needs to be done and the infrastructure to make it happen is already in place! Yes, that includes secure connections to the back-end systems, from wherever you are.

If you would like the conference presentations on a specific topic, please let us know! We’ll also be publishing more white papers in the coming weeks on integration with M365 and more.

See you soon,

the mobco team

Sep
15

Jan De Nul and mobco

On air in September 2017 on Kanaal Z – an interview with our customer Jan De Nul on the roll-out of Apple iPhone.

An innovative project with a clear mission to get everything right, from the start. Using all available mobile technology we managed to automate completely the activation and configuration of the devices. The result was the smooth distribution of hundreds of new iPhones in a just a few days.

Contact us the learn more about this project >

 

Meer over Mobco – Kanaal Z – 16-09-2017 from ulrik van schepdael on Vimeo.

Jun
20

2017 Gartner Magic Quadrant for Enterprise Mobility Management

Congratulations, you have made the right choice!

Gartner traditionally publishes its Magic Quadrant report just before summer to name and shame the Enterprise Mobility Management vendors. The ranking indicates their ability to execute, deliver upon promises, and completeness of vision, their portfolio. The most important inclusion criteria are a broad OS support, MDM, MAM features with at least 8M USD in revenue and 5 production references. Only 13 vendors have made this year’s MQ, that is half of the number we saw 7 years ago, the first time this report was published!

At mobco we focus on the balance between three “powers” to make a mobile project successful; IT operational efficiency, security and user experience. We are very pleased to see these “powers” are also reflected in the Gartner evaluation and we clearly have selected the right partners to enable mobile IT.

Two companies with a remarkable stamina in the leaders quadrant are Airwatch, now VMware, and Mobileiron, the only standalone vendor in this part of the quadrant.

In our business, focussing on the enterprise and large organizations where security is top of mind, we are very pleased to see our partners on top of the stack! Aside VMware and MobileIron, the obvious leaders and forerunners in this market, we also see IBM and Blackberry. Blackberry, still present thanks to the successful integration of Good Technologies, means business for managing mobile apps and IoT. The big surprise is IBM with MaaS360, offering only a SaaS solution with an older feature set and lack of support for the latest iOS and Android version.

Companies in the “visionaries” quadrant include Microsoft and Citrix. Incomparable offerings, but still closely positioned to one another, where the vision of Microsoft is clearly Office 365 oriented. Citrix is for the first time in 5 years no longer present in the leaders quadrant.

In conclusion:
– the number of participants in the MQ is decreasing each year, illustrating this market is maturing
– focussed companies provide better and faster product support
– service quality in EU is offered through specialist partners, enabling more than the regular single vendor product stack

This last item is not reflected in the MQ of Gartner, but does represent a clear value for you, our customer. We bring you the best of breed EMM technology and we complete that with specific solution tailored to your needs!

We are delighted to see our partners in the top-right quadrant. It shows our commitment to bring you the best available software combined with our expert services!

Download the full report from our partners’ website:

The Gartner MQ from the airwatch web site >

The Gartner MQ from the MobileIron web site >

May
15

Take control over your mobile devices before ‘they’ do!

Mobile devices are potentially next on the hacker’s list – it’s time to act and secure the mobile devices! Join us on June 6th to get back in control.

In too many cases IT is seen as the ‘guys who restrict everything’, and in a lot of those cases that’s true – for a reason.

If IT wants to avoid bad things from happening, such as the ones we’re experiencing with the global ransomware attack, they need to close as much doors as possible. But how many ‘doors’ are that and how can we continue to ‘work’ while all ‘doors’ are closed?

An interesting comparison everyone can make in its company is between the security rules and measures on mobile and on PC. Knowing that only a fraction of the mobile devices being used for work are actually managed in some form, the results should be staggering… Where most PC’s are managed in a company, the mobile devices are ‘less’. At the same time we see global hacking campaigns targeting PC’s (including business PC’s) with ransomware.

The success on PC’s is due to two facts: – it’s easy due to the architecture of the platform – there are a lot of those around

We could say the same thing for mobile devices, but the first one is certainly NOT true.

On PC’s the restrictions imposed by IT are also experienced as very restrictive (a typical employee can not install a private application) but is not very secure. Content from ‘outside’ can still be downloaded and infect the entire system, because the platform is designed that way.

On mobile devices the restrictions imposed by IT only affect corporate apps and data, the employee is in full control over his device and can install any app he or she likes – without any impact on the security of the device or corporate information.

On June 6th we organized an event with subject matter experts to dive into security, the GDPR link with mobile, because it’s important, but also to illustrate it should not be the final goal – it’s only the beginning of a business transformation where the employee experience plays a central role.

Contact us to get the presentations and speaker notes >

Jan
10

Enrolling devices should take 0-effort

2017, a new year and new mobile aspirations!

In this first post of the year I would like to share some thoughts on the enrollment of devices. This is the first action your employees take when they sign up for the mobile IT program to get mail, intranet, apps … and most of the time it’s not the best experience – time to change that.

Our objective for 2017 is to make the enrollment or activation of the mobile devices a 0-effort, easy and fail-safe!

How are we going to do that? By taking a very close look how consumer smartphones are sold today… Think about how you installed a new PC a few years ago, after plugging in the hardware and figuring out what connector goes where, you booted the system and it asked for OS installation disks… It was a nightmare for most consumers and only the IT savvy few got their system to work – others called in help. Imagine if Apple or Samsung shipped their smartphones and tablets with the message “please assemble, boot, insert an OS and good luck!”. The user experience but fail all the way and the volumes these companies have set in their targets would never be met. So how do they achieve a better user experience ? The way they approach the device activation is to minimise the user intervention – what can be preloaded on the device will be preloaded and settings we already know (or can derive from others) will be set. It sounds all very simple, and the result is, the preparation is however a complex and labor intensive job.

When we take the next step and use these very same devices for our business, most of us aren’t performing all that well. We ask our users to enter URL’s, download apps, set their username/password in multiple fields, … and every action we ask from them opens a new opportunity for a failed registration. The further our users move in the registration process the more complex issues occur and the more expensive support becomes.

In the above schematic I have visualised 3 important phases in the device lifecycle, you would only expect the middle ‘run’ phase and final End-of-Life, but I have added a first one that comes BEFORE the unboxing of the device. That’s right, before the employee removes the thin foil and switches on the device for the first time.

The green line indicates the effort device manufacturers are putting in when delivering new devices, that’s a lot before they actually ship the devices – and reduces over time to 0. They don’t care too much about the EOL of your consumer device.

Typically in business, the trend is reverse, we don’t think about the device until the moment it contains our information, and we see support increasing over time – we do worry about the EOL and full wipe of all enterprise data before the device is traded on a second hand market. That’s the red line on the graph.

Our mission for 2017 is to put more effort in the configuration of the devices BEFORE these are unboxed. The reason is simple: efforts BEFORE the activation are valid for all, efforts AFTER the activation are device-per-device support – we need this economy of scale to win.

With the Apple and Samsung Device Enrollment Program we have now the tools to do just that! We can take control over the device during the activation and steer it towards our management server to ensure correct, easy and direct registration. Yes, it takes more brain power to define the activation process, to technically describe every step of the registration process, configuration, apps, … but it does put the user experience on the next level.

Interested to learn how we can guarantee 100% success in device registration with 0-support efforts? Curious how even the most non-tech people will be able to activate their smartphone for business without any assistance?

Contact us for more information on the Device Enrollment Program > Check our mobco academy schedule for workshops on the latest deployment practices >

Sep
16

Mobco IRON partner 2016

Mobileiron has recognized Mobco as IRON partner 2016, a token of appreciation for our business and expertise! 

For the fifth time in a row.

Mobileiron is one the world largest suppliers of Enterprise Mobility Management software and trusts its local partner across our planet for the integration work.

With this nomination as IRON partner both the total revenue as the expertise is rewarded – a high score for mobco in both domains thanks to the constant drive for quality.

“Our people want to stay up-to-mobile-date by delivering state of the art mobile IT projects. It’s great for the team to get this appreciation, our mobile experts have worked hard!” says Ulrik Van Schepdael. “Although mobile is now everywhere, for the enterprise, it is a complex matter with a very high rate of change – almost impossible to follow if you’re not 100% dedicated to mobile IT. Our mobile experts keep on delivering quality work because they have embraced learning as part of their daily routine – not an easy challenge!”.

Get in touch with the mobileiron experts >