The 3 most important take-aways from the 2019 Gartner magic quadrant

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Every summer, we get a new magic quadrant from research and advisory company Gartner, which provides a clear overview of all the most important UEM tools. Most UEM providers look forward to this quadrant every year, because each vendor is compared on various factors: capabilities, vision, strategy, … The quadrant is an excellent way to determine the leaders in our sector. This year, there were some changes to the quadrant and our CEO Ulrik Van Schepdael listed them here for you.

1. Unified Endpoint Management is here to stay

We all still often use the term Mobile Device Management when talking about managing mobile devices, but a couple of years ago this was changed into UEM or Unified Endpoint Management. The reason for this acronym change is to clearly indicate that more traditional devices are also incorporated into UEM platforms. So, we now no longer refer to the MDM magic quadrant, but the UEM magic quadrant.

2. UEM platforms should integrate with Client Management Tools

In this year’s edition Gartner has also clearly indicated the need to integrate or co-exist with Client Management Tools. The UEM leaders in the quadrant all manage mobile endpoints, but the ones excelling, are those with the best capability to extend this to traditional PC’s and Mac’s.

I strongly believe there will never be a platform that is capable of managing ‘all devices’ properly: a modern UEM platform should not even invest in legacy Client Management techniques, that’s a waste of effort because it will probably never achieve the same level of detail and management granularity as for example SCCM, to name just one.

I would like to ask Gartner to go back in time and reinstate the Mobile Device Management Magic Quadrant. They should again include players such as SOTI and JAMF, who respectfully declare their focus. They do NOT to try to please ‘all’ but instead excel in their focus. And wouldn’t you rather work with a vendor who has a clear focus and stand out in what they do?

3. What the future will bring

The way I currently see this business evolving is that in the near future we will have a multitude of endpoint management platforms, all linked to a single device or OS vendor. The speed of evolution of each device and OS vendor makes it virtually impossible for this UEM industry to continue on its path of ‘doing it all’. So we will not see one platform taking control over every device in the workplace, and that’s ok! Our advice is to use the best platform for this specific device, OS or asset. You shouldn’t change a great management platform for something that’s less good but does “other things”.

That’s also the reason why we created an Employee Service Portal 2.0. This new workplace control center connects to multiple device management platforms and shows everything in one clear dashboard. With this portal, we no longer talk to the device but we talk to the management platform of the device. As a result you get a comprehensive overview of all assets used by that employee, irrelevant if this is Modern Management, Client Management or just Asset Management.

Click HERE if you want to read the Gartner report.

Please send an e-mail to sales@mob.co or call + 32 2 6699 500 if you want to know more about the Employee Service Portal!

The 2018 Gartner Unified Endpoint Management Magic Quadrant

Since the first ‘mobility’ Magic Quadrant (MQ) released by Gartner, we have seen different definitions, names and acronyms. Aside the strong consolidation in the sector and the changing name of the MQ, the core vendors remain the same, a demonstration how fast this mobile industry is evolving and how mobile is actually dominating IT; Mobile Device Management started out as a niche activity that was quickly rebranded to Enterprise Mobility Management. Today we talk about Unified Endpoint Management, it covers the management of multiple endpoint types in a single console, not necessarily mobile, and includes Windows 10 and macOS.

The full report can be downloaded from the Gartner website.

The way the different actors are positioned in the Magic Quadrant is based on their respective scores on two axes:

  • Completenes of vision, how visionary is the vendor or how likely will it have future success in this market. It’s not only scoring the innovation of the technology (highest weight in the scoring) but also the overall strategy covering sales, marketing, product, market understanding AND the business model.
  • Ability to execute, how well is the vendor meeting the customer expectations. What is the service quality, does the product or service meets the customer expectation, is the price/value relation acceptable. The scoring is based on actual customer interviews performed by Gartner.

When Gartner builds such an extensive report it takes a global view, that’s a good thing, but markets are different in EU, China and US and so are some of the vendors’ business models. In US most vendors tend to go direct to Enterprise customers, while EU is typically serviced through local partners.

On-premise implementations are compared with cloud only vendors. Without going into strategic debates, it’s just wrong to include both into the same overview. Clearly the control by the vendor over a cloud only offering is far bigger compared to on-premise installations. But on-premise provides the customer much more control over upgrades and data security, it’s a different product.

Given the continuously larger scope of technology included in the report, coming from mobile devices and now including any endpoint, there is an advantage for legacy big-portfolio vendors. The bigger the portfolio, the more (commercial or technical) products are bundled, the better. And that’s not necessarily to the benefit of the customer. The business world is not one-vendor, the most popular apps you run on your mobile devices are not owned by the manufacturer of your device, the same is true for business.
In my opinion we should look for more niche technology aces with extremely powerful interfaces, rather than technology giants offering ‘everything’.
In fact, and for the first time in the MQ’s history, one could question if it’s really the most outright on the scale that is the most innovative, it’s certainly offering the most complete portfolio but could – at the same time – be the most ‘closed’ offering that is just the opposite of future-proof.

In conclusion, we see vendors ‘drifting’ around in the leaders quadrant and the differences are in the details of feature implementation dictated by Apple, Google and Microsoft to manage their OS. There is no ‘bad’ management platform in the leaders quadrant.
More interesting are the differences in types of implementation (on-premise or cloud or both), how open the platforms can interface with other systems, speed of implementation when new device API’s become available and how well you can get serviced by your local partner. Important aspects that are not represented in the MQ.

 

2017 Gartner Magic Quadrant for Enterprise Mobility Management

Congratulations, you have made the right choice!

Gartner traditionally publishes its Magic Quadrant report just before summer to name and shame the Enterprise Mobility Management vendors. The ranking indicates their ability to execute, deliver upon promises, and completeness of vision, their portfolio.
The most important inclusion criteria are a broad OS support, MDM, MAM features with at least 8M USD in revenue and 5 production references.
Only 13 vendors have made this year’s MQ, that is half of the number we saw 7 years ago, the first time this report was published!

At mobco we focus on the balance between three “powers” to make a mobile project successful; IT operational efficiency, security and user experience. We are very pleased to see these “powers” are also reflected in the Gartner evaluation and we clearly have selected the right partners to enable mobile IT.

Two companies with a remarkable stamina in the leaders quadrant are Airwatch, now VMware, and Mobileiron, the only standalone vendor in this part of the quadrant.

In our business, focussing on the enterprise and large organizations where security is top of mind, we are very pleased to see our partners on top of the stack!
Aside VMware and MobileIron, the obvious leaders and forerunners in this market, we also see IBM and Blackberry.
Blackberry, still present thanks to the successful integration of Good Technologies, means business for managing mobile apps and IoT.
The big surprise is IBM with MaaS360, offering only a SaaS solution with an older feature set and lack of support for the latest iOS and Android version.

Companies in the “visionaries” quadrant include Microsoft and Citrix.
Incomparable offerings, but still closely positioned to one another, where the vision of Microsoft is clearly Office 365 oriented.
Citrix is for the first time in 5 years no longer present in the leaders quadrant.

In conclusion:
– the number of participants in the MQ is decreasing each year, illustrating this market is maturing
– focussed companies provide better and faster product support
– service quality in EU is offered through specialist partners, enabling more than the regular single vendor product stack

This last item is not reflected in the MQ of Gartner, but does represent a clear value for you, our customer. We bring you the best of breed EMM technology and we complete that with specific solution tailored to your needs!

We are delighted to see our partners in the top-right quadrant.
It shows our commitment to bring you the best available software combined with our expert services!

Download the full report from our partners’ website:

The Gartner MQ from the airwatch web site >

The Gartner MQ from the MobileIron web site >