Category Archives: Productivity

Sep
08

Why mobile complicates IT

With mobile devices, we carry around powerful and connected computers. We use the device for fun, social media and business without even wondering how the data finally arrives on the device.

It’s coming over the air…

We want access to business data no matter the network we are connected to. That means we need to ensure business data travels securely over public networks, preferably encrypted and invisible to the competitor. The firewall and VPN technology used to protect access to the data center ensures only the right people, devices and apps gain access. A strict control on multiple layers provides the best security, but also increases complexity.

It’s also coming from the cloud…

Most public business apps come with a cloud component. If business processes rely on the availability of the cloud, it needs to be included in your monitoring system. Not impossible, but what is it exactly you’re measuring? The availability of the infrastructure or the functionality of the service you’re using for your business.

It’s changing fast…

Imagine you’re trying to solve a 1000 piece jigsaw puzzle and every 10 minutes someone mixes up all the pieces. That’s about the feeling an IT administrator has when dealing with cloud, on-premise, mobile device, public apps, … everything changes constantly.

With the arrival of mobile we experienced a revolution in support calls: people call less to ask how things actually work, if they don’t understand an app it’s now called “a bad app”, people now call to report infrastructure issues.

That’s why we developed a service to measure the total mobile user experience, so we understand what the employee gets. So we can detect failures faster and fix these quicker!

Read more on our mobile monitoring service > !

Sep
06

when mobile is business critical

Mobile in business, is business critical. But how to safeguard the quality of service you are offering your employees?

With this in mind, we’re more than proud to announce you the mobile monitoring service.

The first ever tool that allows you to measure the full employee mobile experience within an enterprise context. From device EMM registration, VPN, intranet web pages, native apps up to in-house apps.

We drive down the operational cost of managing a large fleet of devices by reducing the time to fix and improve overall availability.

The mobile monitoring service provides you a real time view on the performance of all business apps in one dashboard.

This innovative service was developed in collaboration with Quamotion and the mobco engineering team. It radically changes the way we monitor and measure the mobile user experience by turning the problem upside down. In a traditional monitoring set-up you need to consolidate and interpret information coming from all components used for the delivery of the mobile experience. We consider this close to impossible and see an increasing number of employees calling the helpdesk to report infrastructure issues.

By using software robots running custom scripts, based on the customer requirements, we can measure the employee mobile experience continuously. The feedback is analysed using our smart warning system that takes into account the importance of the test and its frequency.

Continue reading here, including access to the datasheet >.

 
Apr
28

Dedicated to work, Seris and mobco on Kanaal Z

Seris, expert in guarding and security solutions, is a mobco customer and has made a deliberate choice for a specific configuration to turn standard smartphones into task devices. The rationale are clear, when apps are critical for the business and the safety of the employee, the solution needs to work all the time.

mobco implemented a solution that allows zero-touch roll-out and full remote control over the device configuration and apps. An impressive improvement in service quality and better communication cost control resulted from the project.

Devices dedicated to work, check the video below on the successful collaboration of Seris and mobco. Thank you Erik Van Dam, ICT coordinator SERIS and Danny Vandormael, CEO of Seris!

To learn why you need a specific configuration for work, please check our whitepaper >

 

For more information on office and specific configurations, you can also visit our dedicated work page >

Apr
27

How you benefit from the Enterprise Mobility Expert Alliance

On April 17th, a sunny spring Tuesday in Zürich, the member CEOs of the Enterprise Mobility Expert Alliance (EMEA) are welcomed by Philipp Klomp, CEO of Nomasis (nomasis.ch) at their headquarters. It’s time for a strategy update of the largest community of mobile IT experts in Europe!

The success of the alliance has been proven over the past years and created a clear benefit for the member companies AND their clients. “Expertise sharing was the main focus for the technical teams and resulted in a better customer service with quicker response times,” says Martin Blattmann, responsible for engineering and support at Nomasis.

Building upon the clear technical expertise benefit, the EMEA members agreed to shift gears and expand their collaboration model with a coordinated product and service offering. “Now it’s time to take EMEA to the next level!” stated Markus Adolph, managing partner and founder of EBF (ebf.de), representing the largest member of EMEA.

The benefits for the EMEA customers:

  • the best possible customer experience with the quickest response times
  • the highest level of expertise in mobile IT
  • NEW: the broadest portfolio of products and services, on a European scale

Ronan Murphy, CEO of CWSI (cwsi.ie) “With the updated alliance strategy we have basically set the golden standard for mobile IT projects.” The services provided by the members of the alliance are converging towards a high standard, valid across Europe. EMEA provides a quality label for expert services in mobile IT!

On top of the software that is acquired from top vendors in Enterprise Mobility, the members have all invested in niche solutions complementing the readily available software. “We fix the issues we encounter in enterprise implementations that requires specific development,” says Ulrik Van Schepdael, CEO mobco (mob.co). With the new EMEA strategy, the enterprise grade software solutions are now available to all customers across Europe.

The next step for EMEA is to put even more of a focus on the customer experience. EMEA members provide the best quality service, unequaled expertise and the broadest product portfolio to truly support mobile business transformation.

More information on the alliance can be found at emea.mobi .

Contact us for more information!

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Mar
27

The definite enterprise guide for iOS 11.3

The 11.3 release brings major new features for iOS most of the enterprises have been asking for since a long time. Controlling the iOS upgrade process is one of the most requested restrictions and appears on every IT department’s wish list – now included in the latest iOS release! Another big one concerns the corporate contacts on iOS devices. With the upcoming GDPR every company needs to take the appropriate measures to protect personal information, including contact details. The new protection mechanism allows you to make professional contacts, typically originating from your Exchange, only available to your designated apps (your own or apps you selected from the app store).

But there is so much more to discover that we’ve decided the write a white paper including relevant new feature AND to organise a Masterclass on the new iOS. During the workshop we’ll go through all the known and less known features + how to control and manage those feature; a must-attend-Masterclass for every professional responsible for a fleet of iOS devices!

Check our mobco academy to register for the upcoming Masterclass !

Download the definite enterprise guide for iOS 11.3 here !

Nov
29

Why make life hard…

The question we often hear is:”Why do these device manufacturers make life so hard to activate a new device?”

It’s true. There are too many passwords, login screens and an endles series of ‘yes’ buttons you just have to click to continue in the process. There must be something better? And there is! With the Device Enrolment Program (DEP) we make life easy for your IT staff AND for your employee!! Take a brand new iPhone or iPad, unopened box, give it to your employee and … wait. Trust us, if your employee is not capable of making it work there is a hardware issue with the device. mobco is an Authorized Apple Enterprise Reseller and we know how to make things easy, from hardware purchase at the very best commercial conditions up to the production part and end-user support. See our movie of one of our devices enrolling in EMM.
(go full screen for best viewing experience)
No apple ID required. No credit card required. No personal email address. Open the box and enjoy the magic!
Oct
18

Save 5 minutes a day

In our iOS Masterclass at Apple on Friday the 13th and our business event of October 17th, we explained and demonstrated the features we believe are important for enterprises, important for you.

Thank you all for your active participation in these events!

In this blogpost a short recap of the highlights that will save you at least 5 minutes a day!

  • Photo search function in iOS allows you to find scenes and objects in the pictures you took. Try a keyword like ‘cake’ or ‘bike’, you’ll be amazed how well your iPhone or iPad understands your command! Did you know the native camera app also understand QR codes? No app to be used, just show the QR code to your device!
  • Files is the app that combines all storage providers on your device, including your on-premise ones. Thanks to our Enterprise Files we can put your file server in that list as well. So you can open just any corporate document straight from Microsoft Word, easy.
  • The Dock, a feature that allows fast app switching also provides you the capability to open a second ‘floating’ app and multi-task. Force touch the app in the dock and see more options. Remember that the most right hand app in the Dock is the most recent one you have been using on other iOS devices.
  • You already know the trick to take a screenshot, power and home button at the same time, now with iOS 11 you can immediately edit the picture and send it via email.
  • In iOS 11 there is now “screenrecording” aka ReplayKit. This brings support for end-user on the next level as users now can share their screen with remote people, simple and efficient! Contact our mobco support in case of trouble, or just for testing out the new TeamViewer for iOS experience!
  • AR kit gives your new device Augmented Reality features, check the website madewithARkit.com for inspirational examples! Know that also your Notes app benefits from this feature when it scans documents for you.
  • With Storage optimisation you can literally win gigabytes of storage with loosing crucial data, check your iPhone Settings how much you could save!
  • The embedded ESIM in the latest products provide access to local operators. Visiting countries outside the EU roaming coverage? Just go into settings and activate a one month subscription!
  • DEP, the Apple Device Enrollment Program, allows IT to automatically activate devices AND enrol these in their EMM solution. The new DEP program now allows you to enrol devices you have purchased in retail or previously released from the program. A new feature that is warmly welcomed by IT teams suffering from non controlled purchases.
  • Apple TV is probably the next device you will be putting in every meeting room, managed by MDM. Digital signage made easy AND just any screen via AirPlay on the meeting room display.
  • The collaboration between Cisco and Apple is now very tangible with new security features that will dramatically reduce incidents. The Umbrella service makes life for phishing hackers very hard, but it keeps us safe without impacting our user experience! FastLane is another example of this collaboration where Wifi signals are optimised for real time communication or important apps, something that requires both networking and device configurations.

Contact us for a workshop to find out how can further improve the efficiency of your team and company!

Sep
26

1 week in business with iOS 11

The iOS 11 version of Apple is fundamentally changing things for business. We’ve written white papers for IT, security and the business, but in this post, I would like to share with you the top 3 features after just one week of business use.

Getting non-DEP devices into your DEP portal

The ease of use the Device Enrollment Program brings is just great. Unboxing the Apple products has always been a nice experience, now this continues with the automatic enrolment in the enterprise services. Mail, intranet, apps … all installed automatically on your device without any hassle.

With iOS 11 a company can now enter ‘old’ or non-DEP devices it owns in the DEP portal.

This brings unification to the fleet and eliminates the ‘exception’ policy that is sometimes applied.

It only takes a cable to connect to the device and some configuration work. Let us know if you’re interested so we can share our Tech Note on how to do that!

Apple TV becomes the meeting room standard

Even when wireless charging is one of the new features of iPhone 8 and X, we don’t like cables in general, and certainly not on our table.

The Apple TV creates the perfect meeting companion with specifically developed apps for signage, white boarding and screen mirroring via Airplay. But it’s not feasible to go into every single meeting room to configure all that.

With the new release of tvOS you will also find the Apple TV in the DEP portal, that means a zero-touch deployment!

Unbox, plug in, meet, as simple as that.

Why install additional management software when you’re existing EMM can now manage your meeting rooms?

Let us know if you would like to experience this in your meeting room!

Share your screen with the helpdesk

Our support guys like Teamviewer, they use it to assist their fellow IT colleagues by sharing the screen, check the issues and fix them. Only, it didn’t work that way on iOS.

Now, with ReplayKit, this feature comes to iOS 11 and provides our support people with a view of the iOS device’s screen of the person calling.

It works cross all networks, doesn’t require VPN, just works!

Our engineers love it and it provides a better experience for the employee!

If you want to learn more about any of these topics, please contact our mobile experts!

Dec
06

EnterpriseFiles syncs content offline

With the new release of EnterpriseFiles a new feature is available that was in high demand: offline documents!

Using standard configuration profiles pushed by the EMM server, the EnterpriseFiles app receives the instructions to download specific content locally. This new feature allows your employee to access that content at all times, even when there is no data connectivity or access to the file server.

“Customers ask us to distribute emergency plans, but also how to ensure their sales people have the latest powerpoint presentations with them, with this new feature we have a simple tool to do just that!” says Ulrik Van Schepdael. A simple yet powerful tool that allows the administrator to define what folders or files get synchronised to each device, the configuration can vary per user (using AD group membership or any other variable known by the EMM system).

Hint! Did you know you can create a webclip that links to a file or folder inside the EnterpriseFiles app? Create a small icon for “Sales Presentations”, upload the icon to the user’s device and link it to the sales presentation folder in EnterpriseFiles. The user can now access the folder by simply tapping the homescreen icon, just as any other app! You just created your own “Sales Presentations” app!

Let us know if you want to test-drive the app in combination with your per-app-VPN set-up >

Interested to learn how this app integrates in iOS, check our academy schedule >

 
Oct
04

There is no flight mode for work!

We don’t think you should work all the time, but we do believe you should have the freedom to choose when and where you work. That’s also in flight, above the clouds…

In an article in the in-flight magazine of Brussels Airlines we describe the mobile journey of a typical enterprise, starting with the simple management of devices up to mobilization of all corporate information through apps.

The bottom line: even when there is no connectivity, the device should be smart enough to offer you the possibility to continue working, not only catching up on email, but also on documents you started editing on your computer just before you left for the airport.

When the ‘seatbelt’ sign lights up and your mobile device needs to be put in flight mode, the work can start!