Mobile Blog

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Sep
17

mobco Luxembourg

With great proud we present you our new offices in Capellen, Luxembourg!

“We’re active in Luxemburg for many years now and have long terms relationships with our customers. Growing the business further and the same time  improving our service levels requires a local office with technical and commercial people”, states Ulrik Van Schepdael, CEO of mobco.

The new offices are located in Capellen and also offer space for local training and roundtables.

mobco Luxembourg offers the complete mobco product portfolio, this ranges from Apple and Samsung devices, EMM platform from Mobileiron, Airwatch, JAMF and inTune including support, productivity apps and mobile threat prevention.

Two interesting product news facts:

Michael Gaillard is eager to manage the Luxemburg office, “The proximity, the complete portfolio, the financial services and the expertise make mobco Luxembourg a great supplier for your mobile workplace!”

On October 12 we have a first Luxemburg Technology Update event >, don’t hesitate to find out the details on our offering and meet your industry peers working on mobile IT!

mobco Luxembourg can be reached at 77, route d’Arlon in 8311 Capellen, +352 20 606 500 or info@mob.co

 
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Sep
13

5 things to know about the new iPhone range

A new iOS, new iPhones, new features, a shortlist of things to know about the new range of iPhones:

1. The new iPhone range presented in the “S” years boost the specifications. This year, the screen is boosted as well to an unprecedented size with the iPhone Xs Max, introducing a diagonal of 6,5”. The Apple Watch series 4 is not only thinner, it’s a serious fitness and health tracking device.

2. The new A12 Bionic chip is more powerful and saves energy thanks to its all new 7 nm design. It handles 5 trillion operations per second, that’s blazing fast. It allows a mind blowing gaming experience, but also a much better access security system with faster and more secure FaceID.

During the product presentation a basket player was tracked by the onboard camera of an iPhone XS, analysed in real-time without the use of sensors. The app detected the scene, the player, the ball, the trajectory and even kept scores and analytics. Imagine what these type of apps could do to manufacturing, field engineer, construction, …

3. NFC support for iPhone has not been improved, but is more open for developers. Also here we see a nice potential for business use. The users are no longer required to open the specific app, but just wake their phone while reading the tag.

When talking about connectivity, the dual SIM option looks like the biggest news. Aside a specific version carrying 2 physical sims on the largest iPhone Xs Max, the second SIM is in the eSIM format promoted by Apple throughout the world. Although the feature will not be available at launch, it will provide a future cost saving while roaming and beyond. Since two plans can be combined on a single device, and with the flexibility of the eSIM technology (it doesn’t require a physical SIM, so the complete transaction can be handled online), it allows you to keep your traditional phone number on one SIM while using the other for the most cost efficient data plan.

4. The iPhone 6S is from now on the most cost effective iPhone in the range. The iPhone 6 and SE are no longer appearing on the production listing, this means only limited quantities are available while stock lasts.

For your information the line-up of the iPhone range (each device comes in different memory configuration, only lowest presented here), pricing excluding VAT:

 
iPhone XS Max 64GB 1040,50 EUR Pre-order
iPhone XS 64GB 957,85 EUR Pre-order
iPhone XR 64GB 709,92 EUR Pre-order
iPhone X 64GB 850,41 EUR Available 64 and 256
iPhone 8 PLUS 64GB 660,33 EUR Available
iPhone 8 64GB 569,42 EUR Available
iPhone 7 PLUS 32GB 544,63 EUR Available
iPhone 7 32GB 437,19 EUR Available
iPhone 6S PLUS  32GB 434,71 EUR Available only at mobco for enterprise projects
iPhone 6S 32GB 336,36 EUR Available only at mobco for enterprise projects
 

5. And this, you can now take the iPhone XS to 1.5 meter depth in your pool (was previously 1 meter) for 30 minutes. That’s IP68 for the connaisseurs.

Download the full comparison including the mail iPhone features per model, an overview from SE to Xs! >

Sep
08

Why mobile complicates IT

With mobile devices, we carry around powerful and connected computers. We use the device for fun, social media and business without even wondering how the data finally arrives on the device.

It’s coming over the air…

We want access to business data no matter the network we are connected to. That means we need to ensure business data travels securely over public networks, preferably encrypted and invisible to the competitor. The firewall and VPN technology used to protect access to the data center ensures only the right people, devices and apps gain access. A strict control on multiple layers provides the best security, but also increases complexity.

It’s also coming from the cloud…

Most public business apps come with a cloud component. If business processes rely on the availability of the cloud, it needs to be included in your monitoring system. Not impossible, but what is it exactly you’re measuring? The availability of the infrastructure or the functionality of the service you’re using for your business.

It’s changing fast…

Imagine you’re trying to solve a 1000 piece jigsaw puzzle and every 10 minutes someone mixes up all the pieces. That’s about the feeling an IT administrator has when dealing with cloud, on-premise, mobile device, public apps, … everything changes constantly.

With the arrival of mobile we experienced a revolution in support calls: people call less to ask how things actually work, if they don’t understand an app it’s now called “a bad app”, people now call to report infrastructure issues.

That’s why we developed a service to measure the total mobile user experience, so we understand what the employee gets. So we can detect failures faster and fix these quicker!

Read more on our mobile monitoring service > !

Sep
06

when mobile is business critical

Mobile in business, is business critical. But how to safeguard the quality of service you are offering your employees?

With this in mind, we’re more than proud to announce you the mobile monitoring service.

The first ever tool that allows you to measure the full employee mobile experience within an enterprise context. From device EMM registration, VPN, intranet web pages, native apps up to in-house apps.

We drive down the operational cost of managing a large fleet of devices by reducing the time to fix and improve overall availability.

The mobile monitoring service provides you a real time view on the performance of all business apps in one dashboard.

This innovative service was developed in collaboration with Quamotion and the mobco engineering team. It radically changes the way we monitor and measure the mobile user experience by turning the problem upside down. In a traditional monitoring set-up you need to consolidate and interpret information coming from all components used for the delivery of the mobile experience. We consider this close to impossible and see an increasing number of employees calling the helpdesk to report infrastructure issues.

By using software robots running custom scripts, based on the customer requirements, we can measure the employee mobile experience continuously. The feedback is analysed using our smart warning system that takes into account the importance of the test and its frequency.

Continue reading here, including access to the datasheet >.

 
Jul
30

The 2018 Gartner Unified Endpoint Management Magic Quadrant

Since the first ‘mobility’ Magic Quadrant (MQ) released by Gartner, we have seen different definitions, names and acronyms. Aside the strong consolidation in the sector and the changing name of the MQ, the core vendors remain the same, a demonstration how fast this mobile industry is evolving and how mobile is actually dominating IT; Mobile Device Management started out as a niche activity that was quickly rebranded to Enterprise Mobility Management. Today we talk about Unified Endpoint Management, it covers the management of multiple endpoint types in a single console, not necessarily mobile, and includes Windows 10 and macOS.

The full report can be downloaded from the Gartner website.

The way the different actors are positioned in the Magic Quadrant is based on their respective scores on two axes:

  • Completenes of vision, how visionary is the vendor or how likely will it have future success in this market. It’s not only scoring the innovation of the technology (highest weight in the scoring) but also the overall strategy covering sales, marketing, product, market understanding AND the business model.
  • Ability to execute, how well is the vendor meeting the customer expectations. What is the service quality, does the product or service meets the customer expectation, is the price/value relation acceptable. The scoring is based on actual customer interviews performed by Gartner.

When Gartner builds such an extensive report it takes a global view, that’s a good thing, but markets are different in EU, China and US and so are some of the vendors’ business models. In US most vendors tend to go direct to Enterprise customers, while EU is typically serviced through local partners.

On-premise implementations are compared with cloud only vendors. Without going into strategic debates, it’s just wrong to include both into the same overview. Clearly the control by the vendor over a cloud only offering is far bigger compared to on-premise installations. But on-premise provides the customer much more control over upgrades and data security, it’s a different product.

Given the continuously larger scope of technology included in the report, coming from mobile devices and now including any endpoint, there is an advantage for legacy big-portfolio vendors. The bigger the portfolio, the more (commercial or technical) products are bundled, the better. And that’s not necessarily to the benefit of the customer. The business world is not one-vendor, the most popular apps you run on your mobile devices are not owned by the manufacturer of your device, the same is true for business. In my opinion we should look for more niche technology aces with extremely powerful interfaces, rather than technology giants offering ‘everything’. In fact, and for the first time in the MQ’s history, one could question if it’s really the most outright on the scale that is the most innovative, it’s certainly offering the most complete portfolio but could – at the same time – be the most ‘closed’ offering that is just the opposite of future-proof.

In conclusion, we see vendors ‘drifting’ around in the leaders quadrant and the differences are in the details of feature implementation dictated by Apple, Google and Microsoft to manage their OS. There is no ‘bad’ management platform in the leaders quadrant. More interesting are the differences in types of implementation (on-premise or cloud or both), how open the platforms can interface with other systems, speed of implementation when new device API’s become available and how well you can get serviced by your local partner. Important aspects that are not represented in the MQ.

 
Jun
15

mobco wins Lookout award!

On the 2018 partner conference held by Lookout, mobco won the partner award for its achievements in securing mobile devices!

Lookout continues to invest in mobile intelligence to detect and counter attacks on mobile devices. This intelligence is used by mobco to further secure and protect data on mobile devices.

As stated by Mike Murray, VP at Lookout, the mobile device is ‘the’ place where malicious attacks take place these days. The device contains both all your personal and business data, logins and passwords. “You use your mobile device for two factor authentication”, clearly an interesting target for someone who wants to break into the services or network you use!

Many, if not all, of attacks on mobile are actually user initiated, without them knowing: phishing!

This remains one of the toughest question in the industry: how can we counter this without channeling all traffic back to our traditional network? As one of mobco’s design principles is to see the mobile device always on an outside network, it’s impossible to inspect every bit that’s being consumed by the mobile device.

Lookout is working on the next level of pro-active mobile protection against phishing to solve this. A welcome addition to our portfolio and yet another service that will help us protect your data and better secure your business!

Another interesting fact: 3 awards were won by members of the Enterprise Mobility Expert Alliance!

 
May
18

Mobileiron Live 2018 – Berlin

Time for a short recap of Mobileiron Live 2018!

Together with a delegation of our customers and our EMEA partners we spent two days (and nights) in Berlin to learn about the latest evolution in UEM. UEM? Well, Gartner decided it’s time to change the acronym again, moving from Mobile Device Management to Enterprise Mobility Management, we now talk about Unified Endpoint Management! (Gartner report on UEM coming out soon)

Making a summary of every presentation would be impossible, but let me highlight a few of the conference take-aways.

1. Cloud Authentication through Mobileiron Access

To better protect your cloud services such as Salesforce or Office 365, Access is providing extra security. Access is not replacing your current IDP (in most cases ADFS), it adds an extra layer of device check (just like Sentry does for your mobile mail), and there’s more… Authenticator is a new feature that allows you to have seamless 2-factor authentication on your mobile device to access cloud services – on any device. Logging in on your desktop can trigger a notification on your mobile to ensure it’s really you! And than there’s SSO! Single Sign On – a much appreciated feature by every employee is now extended to cloud services on mobile devices thanks to Access!

2. Android Enterprise is here to stay

With zero-touch deployment of Android devices and better support to secure ‘any’ app for business, Android is rapidly increasing its market share in enterprises. Google got the message and have launched several initiatives to provide enterprise features on a broad scale, not only linked to specific vendors or software. This basically means that the guidance we provided last year on Android app development is confirmed (native AppConfig methods are to be used). It doesn’t come as a surprise that with consumer market saturation, the enterprise business gains more attention.

3. We want apps, more apps!

With UEM we provide the business the perfect platform to rapidly deploy apps, secure content and improve productivity. But we also notice the business is not always aware of those possibilities and time to market is in many cases way too long. Call it our ‘mission’ for the next months to bring more business ideas on the table to inspire you. We have several off-the-shelve apps available, we can custom build apps, show partner apps and more. In the coming weeks we’ll be announcing new possibilities to move from “data+idea” to “mobile business with app” within a day…

4. macOS in business

macOS is growing fast and increased Q4 shipping with 10%! That’s a lot of new units, and a lot of those are going to the enterprise customers. Today we can manage a mac just like an iPad, it’s not only easy – but the good thing is that we know exactly how it needs to be done and the infrastructure to make it happen is already in place! Yes, that includes secure connections to the back-end systems, from wherever you are.

If you would like the conference presentations on a specific topic, please let us know! We’ll also be publishing more white papers in the coming weeks on integration with M365 and more.

See you soon,

the mobco team

May
15

Cycling for cancer research 2018

For several years mobco supports the KOTK 1000 km event in May.

This year we supported the Don Bosco Technical College of Halle and one of the Barry Callebaut teams. Big thank you to the cyclists and enthusiasts collecting all the funds for the cancer research!

 
Apr
28

Dedicated to work, Seris and mobco on Kanaal Z

Seris, expert in guarding and security solutions, is a mobco customer and has made a deliberate choice for a specific configuration to turn standard smartphones into task devices. The rationale are clear, when apps are critical for the business and the safety of the employee, the solution needs to work all the time.

mobco implemented a solution that allows zero-touch roll-out and full remote control over the device configuration and apps. An impressive improvement in service quality and better communication cost control resulted from the project.

Devices dedicated to work, check the video below on the successful collaboration of Seris and mobco. Thank you Erik Van Dam, ICT coordinator SERIS and Danny Vandormael, CEO of Seris!

To learn why you need a specific configuration for work, please check our whitepaper >

 

For more information on office and specific configurations, you can also visit our dedicated work page >