Mobile Blog

Sep
06

when mobile is business critical

Mobile in business, is business critical. But how to safeguard the quality of service you are offering your employees?

With this in mind, we’re more than proud to announce you the mobile monitoring service.

The first ever tool that allows you to measure the full employee mobile experience within an enterprise context. From device EMM registration, VPN, intranet web pages, native apps up to in-house apps.

We drive down the operational cost of managing a large fleet of devices by reducing the time to fix and improve overall availability.

The mobile monitoring service provides you a real time view on the performance of all business apps in one dashboard.

This innovative service was developed in collaboration with Quamotion and the mobco engineering team. It radically changes the way we monitor and measure the mobile user experience by turning the problem upside down. In a traditional monitoring set-up you need to consolidate and interpret information coming from all components used for the delivery of the mobile experience. We consider this close to impossible and see an increasing number of employees calling the helpdesk to report infrastructure issues.

By using software robots running custom scripts, based on the customer requirements, we can measure the employee mobile experience continuously. The feedback is analysed using our smart warning system that takes into account the importance of the test and its frequency.

Continue reading here, including access to the datasheet >.

 
Jul
30

The 2018 Gartner Unified Endpoint Management Magic Quadrant

Since the first ‘mobility’ Magic Quadrant (MQ) released by Gartner, we have seen different definitions, names and acronyms. Aside the strong consolidation in the sector and the changing name of the MQ, the core vendors remain the same, a demonstration how fast this mobile industry is evolving and how mobile is actually dominating IT; Mobile Device Management started out as a niche activity that was quickly rebranded to Enterprise Mobility Management. Today we talk about Unified Endpoint Management, it covers the management of multiple endpoint types in a single console, not necessarily mobile, and includes Windows 10 and macOS.

The full report can be downloaded from the Gartner website.

The way the different actors are positioned in the Magic Quadrant is based on their respective scores on two axes:

  • Completenes of vision, how visionary is the vendor or how likely will it have future success in this market. It’s not only scoring the innovation of the technology (highest weight in the scoring) but also the overall strategy covering sales, marketing, product, market understanding AND the business model.
  • Ability to execute, how well is the vendor meeting the customer expectations. What is the service quality, does the product or service meets the customer expectation, is the price/value relation acceptable. The scoring is based on actual customer interviews performed by Gartner.

When Gartner builds such an extensive report it takes a global view, that’s a good thing, but markets are different in EU, China and US and so are some of the vendors’ business models. In US most vendors tend to go direct to Enterprise customers, while EU is typically serviced through local partners.

On-premise implementations are compared with cloud only vendors. Without going into strategic debates, it’s just wrong to include both into the same overview. Clearly the control by the vendor over a cloud only offering is far bigger compared to on-premise installations. But on-premise provides the customer much more control over upgrades and data security, it’s a different product.

Given the continuously larger scope of technology included in the report, coming from mobile devices and now including any endpoint, there is an advantage for legacy big-portfolio vendors. The bigger the portfolio, the more (commercial or technical) products are bundled, the better. And that’s not necessarily to the benefit of the customer. The business world is not one-vendor, the most popular apps you run on your mobile devices are not owned by the manufacturer of your device, the same is true for business. In my opinion we should look for more niche technology aces with extremely powerful interfaces, rather than technology giants offering ‘everything’. In fact, and for the first time in the MQ’s history, one could question if it’s really the most outright on the scale that is the most innovative, it’s certainly offering the most complete portfolio but could – at the same time – be the most ‘closed’ offering that is just the opposite of future-proof.

In conclusion, we see vendors ‘drifting’ around in the leaders quadrant and the differences are in the details of feature implementation dictated by Apple, Google and Microsoft to manage their OS. There is no ‘bad’ management platform in the leaders quadrant. More interesting are the differences in types of implementation (on-premise or cloud or both), how open the platforms can interface with other systems, speed of implementation when new device API’s become available and how well you can get serviced by your local partner. Important aspects that are not represented in the MQ.

 
Jun
15

mobco wins Lookout award!

On the 2018 partner conference held by Lookout, mobco won the partner award for its achievements in securing mobile devices!

Lookout continues to invest in mobile intelligence to detect and counter attacks on mobile devices. This intelligence is used by mobco to further secure and protect data on mobile devices.

As stated by Mike Murray, VP at Lookout, the mobile device is ‘the’ place where malicious attacks take place these days. The device contains both all your personal and business data, logins and passwords. “You use your mobile device for two factor authentication”, clearly an interesting target for someone who wants to break into the services or network you use!

Many, if not all, of attacks on mobile are actually user initiated, without them knowing: phishing!

This remains one of the toughest question in the industry: how can we counter this without channeling all traffic back to our traditional network? As one of mobco’s design principles is to see the mobile device always on an outside network, it’s impossible to inspect every bit that’s being consumed by the mobile device.

Lookout is working on the next level of pro-active mobile protection against phishing to solve this. A welcome addition to our portfolio and yet another service that will help us protect your data and better secure your business!

Another interesting fact: 3 awards were won by members of the Enterprise Mobility Expert Alliance!

 
May
18

Mobileiron Live 2018 – Berlin

Time for a short recap of Mobileiron Live 2018!

Together with a delegation of our customers and our EMEA partners we spent two days (and nights) in Berlin to learn about the latest evolution in UEM. UEM? Well, Gartner decided it’s time to change the acronym again, moving from Mobile Device Management to Enterprise Mobility Management, we now talk about Unified Endpoint Management! (Gartner report on UEM coming out soon)

Making a summary of every presentation would be impossible, but let me highlight a few of the conference take-aways.

1. Cloud Authentication through Mobileiron Access

To better protect your cloud services such as Salesforce or Office 365, Access is providing extra security. Access is not replacing your current IDP (in most cases ADFS), it adds an extra layer of device check (just like Sentry does for your mobile mail), and there’s more… Authenticator is a new feature that allows you to have seamless 2-factor authentication on your mobile device to access cloud services – on any device. Logging in on your desktop can trigger a notification on your mobile to ensure it’s really you! And than there’s SSO! Single Sign On – a much appreciated feature by every employee is now extended to cloud services on mobile devices thanks to Access!

2. Android Enterprise is here to stay

With zero-touch deployment of Android devices and better support to secure ‘any’ app for business, Android is rapidly increasing its market share in enterprises. Google got the message and have launched several initiatives to provide enterprise features on a broad scale, not only linked to specific vendors or software. This basically means that the guidance we provided last year on Android app development is confirmed (native AppConfig methods are to be used). It doesn’t come as a surprise that with consumer market saturation, the enterprise business gains more attention.

3. We want apps, more apps!

With UEM we provide the business the perfect platform to rapidly deploy apps, secure content and improve productivity. But we also notice the business is not always aware of those possibilities and time to market is in many cases way too long. Call it our ‘mission’ for the next months to bring more business ideas on the table to inspire you. We have several off-the-shelve apps available, we can custom build apps, show partner apps and more. In the coming weeks we’ll be announcing new possibilities to move from “data+idea” to “mobile business with app” within a day…

4. macOS in business

macOS is growing fast and increased Q4 shipping with 10%! That’s a lot of new units, and a lot of those are going to the enterprise customers. Today we can manage a mac just like an iPad, it’s not only easy – but the good thing is that we know exactly how it needs to be done and the infrastructure to make it happen is already in place! Yes, that includes secure connections to the back-end systems, from wherever you are.

If you would like the conference presentations on a specific topic, please let us know! We’ll also be publishing more white papers in the coming weeks on integration with M365 and more.

See you soon,

the mobco team

May
15

Cycling for cancer research 2018

For several years mobco supports the KOTK 1000 km event in May.

This year we supported the Don Bosco Technical College of Halle and one of the Barry Callebaut teams. Big thank you to the cyclists and enthusiasts collecting all the funds for the cancer research!

 
Apr
28

Dedicated to work, Seris and mobco on Kanaal Z

Seris, expert in guarding and security solutions, is a mobco customer and has made a deliberate choice for a specific configuration to turn standard smartphones into task devices. The rationale are clear, when apps are critical for the business and the safety of the employee, the solution needs to work all the time.

mobco implemented a solution that allows zero-touch roll-out and full remote control over the device configuration and apps. An impressive improvement in service quality and better communication cost control resulted from the project.

Devices dedicated to work, check the video below on the successful collaboration of Seris and mobco. Thank you Erik Van Dam, ICT coordinator SERIS and Danny Vandormael, CEO of Seris!

To learn why you need a specific configuration for work, please check our whitepaper >

 

For more information on office and specific configurations, you can also visit our dedicated work page >

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Apr
27

Erasmus Students in Android Masterclass 2018

We’re delighted to announce the first class young graduates of our Android Masterclass 2018 at Samsung!

We organise several Masterclasses on different deep dive topics, typically the IT staff of our customers attend these classes to sharpen their mobile expertise. As of now, we have set-up a separate track for Erasmus students!

The idea: allow IT students to taste the Enterprise side of mobile IT.

Thanks to Jochen of Samsung and Björn for the great support and congratulations to the first student graduates of our Android Masterclass 2018!

If you would like to attend one of our classes, check our extended calendar of the mobco academy or send your inquiry to info@mob.co

Apr
27

How you benefit from the Enterprise Mobility Expert Alliance

On April 17th, a sunny spring Tuesday in Zürich, the member CEOs of the Enterprise Mobility Expert Alliance (EMEA) are welcomed by Philipp Klomp, CEO of Nomasis (nomasis.ch) at their headquarters. It’s time for a strategy update of the largest community of mobile IT experts in Europe!

The success of the alliance has been proven over the past years and created a clear benefit for the member companies AND their clients. “Expertise sharing was the main focus for the technical teams and resulted in a better customer service with quicker response times,” says Martin Blattmann, responsible for engineering and support at Nomasis.

Building upon the clear technical expertise benefit, the EMEA members agreed to shift gears and expand their collaboration model with a coordinated product and service offering. “Now it’s time to take EMEA to the next level!” stated Markus Adolph, managing partner and founder of EBF (ebf.de), representing the largest member of EMEA.

The benefits for the EMEA customers:

  • the best possible customer experience with the quickest response times
  • the highest level of expertise in mobile IT
  • NEW: the broadest portfolio of products and services, on a European scale

Ronan Murphy, CEO of CWSI (cwsi.ie) “With the updated alliance strategy we have basically set the golden standard for mobile IT projects.” The services provided by the members of the alliance are converging towards a high standard, valid across Europe. EMEA provides a quality label for expert services in mobile IT!

On top of the software that is acquired from top vendors in Enterprise Mobility, the members have all invested in niche solutions complementing the readily available software. “We fix the issues we encounter in enterprise implementations that requires specific development,” says Ulrik Van Schepdael, CEO mobco (mob.co). With the new EMEA strategy, the enterprise grade software solutions are now available to all customers across Europe.

The next step for EMEA is to put even more of a focus on the customer experience. EMEA members provide the best quality service, unequaled expertise and the broadest product portfolio to truly support mobile business transformation.

More information on the alliance can be found at emea.mobi .

Contact us for more information!

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Apr
25

Erasmus Students in iOS Masterclass 2018

We’re delighted to announce the first young graduates of our iOS Masterclass 2018 at Apple!

We organise several Masterclasses on different deep dive topics, typically the IT staff of our customers attend these classes to sharpen their mobile expertise. As of now, we have set-up a separate track for Erasmus students!

The idea: allow IT students to taste the Enterprise side of mobile IT.

Thanks to .K of Apple and Björn for the great support and congratulations to the first student graduates of our iOS Masterclass 2018!

If you would like to attend one of our classes, check our extended calendar of the mobco academy or send your inquiry to info@mob.co