Mobile Blog

Jan
10

Enrolling devices should take 0-effort

2017, a new year and new mobile aspirations!

In this first post of the year I would like to share some thoughts on the enrollment of devices. This is the first action your employees take when they sign up for the mobile IT program to get mail, intranet, apps … and most of the time it’s not the best experience – time to change that.

Our objective for 2017 is to make the enrollment or activation of the mobile devices a 0-effort, easy and fail-safe!

How are we going to do that? By taking a very close look how consumer smartphones are sold today… Think about how you installed a new PC a few years ago, after plugging in the hardware and figuring out what connector goes where, you booted the system and it asked for OS installation disks… It was a nightmare for most consumers and only the IT savvy few got their system to work – others called in help. Imagine if Apple or Samsung shipped their smartphones and tablets with the message “please assemble, boot, insert an OS and good luck!”. The user experience but fail all the way and the volumes these companies have set in their targets would never be met. So how do they achieve a better user experience ? The way they approach the device activation is to minimise the user intervention – what can be preloaded on the device will be preloaded and settings we already know (or can derive from others) will be set. It sounds all very simple, and the result is, the preparation is however a complex and labor intensive job.

When we take the next step and use these very same devices for our business, most of us aren’t performing all that well. We ask our users to enter URL’s, download apps, set their username/password in multiple fields, … and every action we ask from them opens a new opportunity for a failed registration. The further our users move in the registration process the more complex issues occur and the more expensive support becomes.

In the above schematic I have visualised 3 important phases in the device lifecycle, you would only expect the middle ‘run’ phase and final End-of-Life, but I have added a first one that comes BEFORE the unboxing of the device. That’s right, before the employee removes the thin foil and switches on the device for the first time.

The green line indicates the effort device manufacturers are putting in when delivering new devices, that’s a lot before they actually ship the devices – and reduces over time to 0. They don’t care too much about the EOL of your consumer device.

Typically in business, the trend is reverse, we don’t think about the device until the moment it contains our information, and we see support increasing over time – we do worry about the EOL and full wipe of all enterprise data before the device is traded on a second hand market. That’s the red line on the graph.

Our mission for 2017 is to put more effort in the configuration of the devices BEFORE these are unboxed. The reason is simple: efforts BEFORE the activation are valid for all, efforts AFTER the activation are device-per-device support – we need this economy of scale to win.

With the Apple and Samsung Device Enrollment Program we have now the tools to do just that! We can take control over the device during the activation and steer it towards our management server to ensure correct, easy and direct registration. Yes, it takes more brain power to define the activation process, to technically describe every step of the registration process, configuration, apps, … but it does put the user experience on the next level.

Interested to learn how we can guarantee 100% success in device registration with 0-support efforts? Curious how even the most non-tech people will be able to activate their smartphone for business without any assistance?

Contact us for more information on the Device Enrollment Program > Check our mobco academy schedule for workshops on the latest deployment practices >

Dec
21

Warm mobco Greetings

This time of the year is a good moment to look back at all the initiatives we took in 2016 that go beyond IT and mobile business!

Our Indian Summer running team at the Ekiden marathon.

We decided in 2016 to focus on the Kom Op Tegen Kanker event. We sponsored Callebaut’s team and participated ourselves to the 1000 km bike event to raise money for the research against cancer and the aid to the patients.

Aside this major budget share, we also supported smaller local initiatives. – To Walk Again foundation – Ekiden marathon … other smaller local initiatives

We believe in a quality and sustainable business, we focus on mobile technology and believe in organic growth, the better business we do, the harder we grow. But every year, we spend part of that budget to help others grow as well!

Season’s greetings, The mobco team

Dec
06

EnterpriseFiles syncs content offline

With the new release of EnterpriseFiles a new feature is available that was in high demand: offline documents!

Using standard configuration profiles pushed by the EMM server, the EnterpriseFiles app receives the instructions to download specific content locally. This new feature allows your employee to access that content at all times, even when there is no data connectivity or access to the file server.

“Customers ask us to distribute emergency plans, but also how to ensure their sales people have the latest powerpoint presentations with them, with this new feature we have a simple tool to do just that!” says Ulrik Van Schepdael. A simple yet powerful tool that allows the administrator to define what folders or files get synchronised to each device, the configuration can vary per user (using AD group membership or any other variable known by the EMM system).

Hint! Did you know you can create a webclip that links to a file or folder inside the EnterpriseFiles app? Create a small icon for “Sales Presentations”, upload the icon to the user’s device and link it to the sales presentation folder in EnterpriseFiles. The user can now access the folder by simply tapping the homescreen icon, just as any other app! You just created your own “Sales Presentations” app!

Let us know if you want to test-drive the app in combination with your per-app-VPN set-up >

Interested to learn how this app integrates in iOS, check our academy schedule >

 
Oct
04

There is no flight mode for work!

We don’t think you should work all the time, but we do believe you should have the freedom to choose when and where you work. That’s also in flight, above the clouds…

In an article in the in-flight magazine of Brussels Airlines we describe the mobile journey of a typical enterprise, starting with the simple management of devices up to mobilization of all corporate information through apps.

The bottom line: even when there is no connectivity, the device should be smart enough to offer you the possibility to continue working, not only catching up on email, but also on documents you started editing on your computer just before you left for the airport.

When the ‘seatbelt’ sign lights up and your mobile device needs to be put in flight mode, the work can start!

Sep
16

Mobco IRON partner 2016

Mobileiron has recognized Mobco as IRON partner 2016, a token of appreciation for our business and expertise! 

For the fifth time in a row.

Mobileiron is one the world largest suppliers of Enterprise Mobility Management software and trusts its local partner across our planet for the integration work.

With this nomination as IRON partner both the total revenue as the expertise is rewarded – a high score for mobco in both domains thanks to the constant drive for quality.

“Our people want to stay up-to-mobile-date by delivering state of the art mobile IT projects. It’s great for the team to get this appreciation, our mobile experts have worked hard!” says Ulrik Van Schepdael. “Although mobile is now everywhere, for the enterprise, it is a complex matter with a very high rate of change – almost impossible to follow if you’re not 100% dedicated to mobile IT. Our mobile experts keep on delivering quality work because they have embraced learning as part of their daily routine – not an easy challenge!”.

Get in touch with the mobileiron experts >