In our continuous quest for better quality services that answer our customer demands, we have put our services offering for 2020 on the next level: Extended Hardware Warranty, New Platform Management and a new mobco workplace and support offering! Software customers know they get more than just a license!For starters, the Software Assurance is included in the software subscription or maintenance license and provides you with the latest updates and upgrades, no changes there. Next we offer a reactive Integration and App Support to assist your IT administrator in solving integration issues that go beyond pure software issues on one platform.From now on, we want to further in our support and focus more on our pro-active services (so you don’t have to call us for issues) by tuning our Platform Management! This is a powerful combination of recurring Health Checks and Service Meetings keep your infrastructure and configurations in top shape! Hardware customers know our extended portfolio of premium brands and accessories, but there’s more!When you purchase hardware at mobco, you can now select the option for Extended Warranty. A small extra fee that extends the factory warranty and covers repair logistics. Our leasing offering is getting very popular, and by adding smart services, you can build a custom ‘workplace as a service’! (see our Apple workplace offer for just 2,5 Euro a day)
In 2020 we bring both product lines of software and hardware closer together in the ‘Workplace’. All of our customers have a mobile device management platform and a lot of devices, both active, in repair and on stock.
With mobco workplace, we now offer a portal that handles the complete life cycle of all devices. From start to finish. Devices in stock or repair are typically out of MDM control, but now remain visible in the portal. No assets get lost.On top, you can add ‘any asset’ you like to the workplace: accessories, computers… and SIM cards! Stay tuned for more news on February 20th.
Complementary to the Self Service we introduce the Workplace Support! A service where your employees, connected to mobco workplace, can call or mail mobco support in case they need extra assistance: hardware and software issues, new device registration, repair, migrating to a new device or professional app questions.
If you want to know more about these services, please contact your sales representative and ask for our 2020 Support Service Description!