Managing Workplace Assets & IT Support
A dynamic, always up-to-date Inventory.
Excel may work for basic inventory, but it falls short for large-scale asset tracking. Workplace eliminates outdated records by automatically identifying all assets and their owners through Unified Endpoint Management (UEM) and telco integrations. It connects to your UEM platform, mapping managed assets to serial numbers and users, linking SIMs and phone numbers to users and devices, and aligning assets with user roles and permissions. By bringing together data from multiple systems, Workplace ensures your asset database stays accurate and up to date, without the manual effort.
Real-time overview of all workplace assets.
Managing workplace tools, user requests, and IT support can quickly become overwhelming in today’s fast-paced digital environment. Workplace provides an out-of-the-box monitoring solution, giving both administrators and employees real-time visibility and control. The administrator dashboard offers instant insights into active assets, pending requests, and open tickets, enabling swift action. Meanwhile, the employee dashboard streamlines everyday tasks, such as registering a device or opening a support ticket.
Managing your entire fleet with one click.
Employee choice adds IT complexity, but Workplace simplifies fleet management by supporting multiple operating systems, hardware brands, and UEM platforms like Ivanti/MobileIron, Samsung Knox, VMware Workspace ONE, Jamf, and Microsoft Intune. With built-in integrations and self-service capabilities, it enables IT to take cross-platform actions while streamlining the entire device lifecycle.
Zero admin intervention during the device lifecycle.
IT is essential for businesses to stay competitive, but without efficient processes, managing requests can become costly and time-consuming. The more time the service desk spends handling support tickets, the less they can focus on more strategic priorities. Workplace empowers employees to manage their own devices throughout the entire device lifecycle, without admin intervention. From selecting and ordering workplace tools based on profile and budget to upgrading with a preferred payment method, Workplace reduces the burden on IT teams, allowing them to focus on what matters most.
Platform intelligence at its finest.
As help desk demands outpace staffing and budgets, IT teams struggle to keep up, increasing the risk of security breaches, system failures, and operational slowdowns. Workplace changes the game by automating IT workflows, from triggering repair tickets when a battery runs low to enabling seamless UEM migrations at the employee’s pace, reducing manual effort and keeping operations running smoothly.
Efficiency driven by a focus on what really matters.
The workplace is crucial to do business but managing it shouldn’t take focus away from your core business. Workplace support allows your IT team to concentrate on strategic priorities while ensuring your employees receive the assistance they need. For a fixed fee per employee per month, our professional helpdesk service helps both end users and VIPs with all workplace-related questions. Standard support covers asset-related issues from 9 AM to 5 PM on business days, while our VIP support extends availability to 7 AM – 10 PM on business days, ensuring priority ticket handling for employees who need support beyond regular hours. As the users and the devices are correlated in Workplace, our experts have full visibility on what assets belong to which users, allowing them to take immediate action when required.
Certified, fast repair of all your workplace assets.
From assessing repair costs against asset value to ensuring high-quality service, Workplace keeps device maintenance efficient and cost-effective. No more workarounds, every repair follows your internal policies and processes. Once a repair is approved, mobco ensures a seamless repair process, with all in- and out-of-warranty repairs handled by Authorised Repair Centres using genuine spare parts.
Security & Access Control
Smart, role-based access.
As organisations grow, so do security risks linked to unmanaged access. Workplace enforces strict access controls by aligning permissions with job functions, ensuring employees only see what’s relevant to them. With unlimited profiles and custom roles, IT can prevent unauthorised access while streamlining operations, allowing employees to request devices, fleet managers to oversee assets, and HR to access reports, while reserving critical actions like device wipes and retirements for authorised personnel only.
One-time, secure login for immediate access to all apps.
As cloud adoption accelerates, so do security concerns. Workplace strengthens access control by shifting credential management to the organisation, eliminating reliance on user-managed passwords. Employees log in seamlessly without creating new accounts or handling credentials. Integrated with on-premises and cloud IDP systems, Workplace ensures secure authentication, reducing the risk of unauthorised access while keeping workflows frictionless.
Automated policy enforcement at login.
Workplace enforces mobile policy compliance from the moment employees log in, removing the need to chase signatures. You define the rules, and the platform applies them automatically, leaving no room for workarounds. By automating policy acceptance, Workplace streamlines administration, reduces manual effort, and ensures consistent compliance across the organisation.
Employee Choices & Experience
The right tools for every role.
Different jobs require different devices. Workplace lets employees choose the tools that fit their role, whether it’s a high-performance computer for marketing or a mobile solution for sales. Integrated with AD-group memberships, Workplace ensures everyone, from end users to VIPs, gets access to the right devices, telco options, and repair policies.
Your new weapon in the war for talent.
Talent retention and talent attraction, two challenges that are currently high on the agenda of many organisations. Workplace allows you to easily implement employee choice within your organisation. Based on their predefined employee profile and available budget, employees can order their favourite devices through our online store. The device of choice is delivered pre-configured for work at the preferred location, so they can get started immediately.
A flexible workplace at a predictable cost.
Workplace results in cutting costs without compromising on employee satisfaction. With a personalised Workplace, employees can order their favourite device at a predictable cost, ensuring clarity and control over expenses. Workplace Financing adds even more flexibility, allowing employees to buy or lease devices through a variety of payment options. With fixed budgets per employee group and a seamless integration with flexible income plays, Workplace ensures cost-effective device management without sacrificing choice or convenience.
Download The Workplace Platform Whitepaper to Learn More.
The way we work has changed forever. Hybrid and remote working aren’t just trends, they’re the new reality. While businesses once scrambled to adapt, the challenge now is to build a sustainable, long-term strategy that keeps employees productive, engaged and secure.
To thrive in this new reality, organsiations need smart, flexible tools that simplify IT management, strengthen security, and enhance flexibility. Download our guide to a future-proof modern workplace for key insights into navigating this evolving landscape and turning hybrid work into a lasting advantage.
