New Services at mobco

May 28, 2020 | mobco news, Support

Every day you rely on our expert services to keep your modern workplace in good shape. At home, in the office or completely mobile. Based on your feedback and updated business requirements, we decided to update our services portfolio! Get in touch with your sales representative to schedule a meeting and learn all about it!


New 24/7 Expert Support

With the mobco integration support we help our customers with the Unified Endpoint Management systems. We troubleshoot beyond the systems you procured from us to avoid you end up in a ping-pong game –  that’s why it’s called ‘integration support’!

  • Standard Support: Best effort service quality on business days from 9 AM to 5 PM.
  • Iron Support: Service level agreement support on business days from 7 AM to 10 PM and Saturdays in the morning.
  • 24/7: Service level agreement support 24/7.

With 24/7 we have experts available for you around the clock to take your call and help you instantly! This quality service is possible thanks to our EMEA partner EBF in Germany.


New Remote Work Discount

With the current focus on teleworking it’s clear we also need to adapt the way we work for you. It doesn’t make any sense to send engineers to empty offices when the job can be done remotely. Working remotely provides several benefits, like spending less time on the road. We would like to share this efficiency gain with you, and provide you a discount on the work that’s done remotely. Unfortunately not every mission can be executed this way, but from the past months’ experience we learned much more is possible than we had expected!


Long Term Contract Discount

Signing up with a partner for your modern workplace is in essence a long-term commitment. Again, we would like to translate that commitment into a financial advantage and provide you an extra discount for 2 or 3 years’ contracts. On top, when signing a long-term commitment there is a guaranteed price stability excluding yearly price increases. This actually doubles the effect and makes it extra interesting!


Platform Management

Outsourcing IT needs more than just an expert on-site, it requires coordination and perfect communication. With our updated platform management we keep your entire infrastructure – cloud or on-premise – in perfect shape. Depending on the chosen schedule, our service manager meets on a regular basis with your IT-management to define the agenda of the works that will be executed by our engineer. Every quarter, month or week, depending on your requirements.