With mobile devices, we carry around powerful and connected computers. We use the device for fun, social media and business without even wondering how the data finally arrives on the device.
It’s coming over the air… We want access to business data no matter the network we are connected to. That means we need to ensure business data travels securely over public networks, preferably encrypted and invisible to the competitor. The firewall and VPN technology used to protect access to the data center ensures only the right people, devices and apps gain access. A strict control on multiple layers provides the best security, but also increases complexity.
It’s also coming from the cloud… Most public business apps come with a cloud component. If business processes rely on the availability of the cloud, it needs to be included in your monitoring system. Not impossible, but what is it exactly you’re measuring? The availability of the infrastructure or the functionality of the service you’re using for your business.
It’s changing fast… Imagine you’re trying to solve a 1000 piece jigsaw puzzle and every 10 minutes someone mixes up all the pieces. That’s about the feeling an IT administrator has when dealing with cloud, on-premise, mobile device, public apps, … everything changes constantly.
With the arrival of mobile we experienced a revolution in support calls: people call less to ask how things actually work, if they don’t understand an app it’s now called “a bad app”, people now call to report infrastructure issues.
That’s why we developed a service to measure the total mobile user experience, so we understand what the employee gets. So we can detect failures faster and fix these quicker!